We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Greets patients and escorts them to and from the examining rooms. Obtains ocular, medical and family history; assists doctor during exam or minor surgery as well as with any additional testing. Assists the screeners, surgery scheduling tech and front desk areas as needed; answers patient telephone calls. All the duties, responsibilities and qualifications documented in this job description are subject to reasonable accommodation. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees of St. John’s Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures. Performs related duties as assigned.
Prepares examination rooms and checks daily patient schedule.
Greets patients and escorts patients to the examining rooms.
Obtains accurate and concise patient history: ocular, medical, family history, past medical history and past ocular history.
Measures visual acuity (near, far and pinhole) and tests glare factor with BAT.
Reads glasses - understands principles of sphere, cylinder and prism.
Neutralizes patients’ lenses.
Tests color vision, Amsler grid and depth perception when warranted.
Instills ocular medication; applies ocular dressings.
Instructs patients concerning medicines, tests and surgical procedures.
Sets up, preps for and assists with surgical procedures performed in the office.
Assists with and/or performs additional testing ordered by the doctor.
Takes dictation and keeps accurate records.
Cleans exam rooms, sterilizes instruments; stocks supplies on a weekly basis.
Performs A Scans, pulse and blood pressure procedures on pre-op patients.
Performs hand held tonometry, visual field, PAM.
Performs extra ocular motility, checks pupils and confrontation field.
Screens phone messages, triages emergency calls and returns patient calls.
Assists optometrists with contact lens insertion, removal, cleaning, ordering and returning.
Assists front desk area for coverage.
20.1 Performs additional duties as assigned.
20.2 Observes universal precautions consistently.
20.3 Wears proper personal protective equipment when appropriate.
20.4 Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.
20.5 Meets Health System attendance standards.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Experience: Must have good telephone and communication skills.
Other: Skills, Knowledge, and Abilities: Skill in assisting in a variety of treatments, procedures and office procedures for ophthalmology and optometry. Must be able to interpret, adapt and apply guidelines and policies. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff and the public. Equipment Used: Must be able to operate equipment to perform: VFA, A Scans, PAM, BAT, color vision testing, pupil evaluation, Amsler grid, automated keratometry, and corneal topography.
Preferred Education: Knowledge of ophthalmology office procedures preferred. General medical knowledge of anatomy, physiology, systemic and ocular diseases preferred. Experience with administration of eye drops, ointments and irrigating solutions, and pharmacology of drugs used in dilation preferred.
Preferred Experience: Prefer a minimum of one year previous work experience.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.