Mercy Health

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Communications Specialist (PBX Operator/Switchboard/Dispatch)

Communications Specialist (PBX Operator/Switchboard/Dispatch)

Requisition ID 
Position Type 
Full Time
Days, Evenings, Holidays, Weekends
US-OK-Oklahoma City

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Under direct and indirect supervision of the Communications Supervisor, will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-Emergency calls according to the goals of Mercy Hospital Oklahoma City, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or call requested. Dispatch and track location of security officers. Maintain necessary documentation, logs, directories and records. Monitor required computer, CCTV, access control, alarm panels and related systems controlled by security. Relay safety and security related information to officers, supervisors and managers. Provide courteous and accurate information to all individuals seeking assistance. Perform related duties as assigned.

  • Be responsible for coordinating incoming and outgoing communications for patients, visitor and coworkers.
  • Determine the nature and urgency of each call quickly to provide the most immediate solution.
  • Demonstrates ability to work multi-line phone system efficiently.
  • Maintains a clean and organized work environment. 


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • Education: High school graduate or equivalent required.
  • Other: Skills, Knowledge and Abilities: Must have excellent communication and multi tasking abilities. Must be able to effectively deal with people and highly stressful situations, which may be for an extended period of time; assess situations quickly and accurately; use appropriate judgment when dispatching officers to incidents including emergency situations; learn and follow established procedures; accurately type and speak; prepare and maintain accurate records; follow oral and written instructions; communicate clearly and effectively both verbally and in writing; deal effectively and courteously with co-workers and the general public; Will have to be flexible to work various days, weekends and holidays and various shifts. Personnel will sit for prolonged periods with no natural lighting. Equipment Used: Multi line telephone, computer, two way radio, Report Exec CAD system, fire alarm panel, security alarm panel, Infant security system, blue prints, multi screen camera system, and electronic door system.
  • Preferred Education: Communication courses, whether private, military or through a certification or degree program at a college or University program.
  • Preferred Experience: Experience working in a PBX/Operator or Dispatch setting
  • Preferred Certifications: APCO (Association of Public-Safety Communications Officials) Certification



We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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