The Surgical Services Manager (SSM) assures the delivery of safe, high quality and cost effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.
1.1 Oversees utilization of the nursing process to develop and implement a multi-disciplinary, comprehensive plan of care for the patient and family which promotes optimal patient outcomes
1.2 Meets the learning needs of patients and family
1.3 Coordinates nursing care based on knowledge of staff qualifications/competency and patient care requirements
1.4 Maintains clinical competency by functioning in direct patient care as needed.
2.1 Delegates appropriately and assures co-workers are held accountable for following all policies and standards
2.2 Accepts constructive feedback and makes changes appropriately.
2.3 Provides honest feedback in a timely fashion
2.4 Enthusiastic and able to be a positive influence to others
2.5 Demonstrates high self esteem or self worth
2.6 Functions as a role model and mentor to all staff
2.7 Responsible for completion of Exposure Event documentation and follow-up; provides support to the affected co-worker(s).
2.8 Responsible for follow-up of the Mercy Event Reporting System process
2.9 Responsible for 360 co-worker evaluation process
2.10 Responsible for Mercy Fit and Job Fit interview and hiring process
2.11 Participates actively in achievement and maintenance of Magnet Recognition Program
3.1 Monitors personnel budgetary requirements
3.2 Develops unit-based staffing guidelines
3.3 Communicates with Admin Director in regards to budgetary planning
3.4 Responsible for the accurate completion the payroll process
3.5 Completes monthly scheduling process and makes appropriate adjustments of personnel where needed
4.1 Utilizes Personal Service communication techniques in all interactions
4.2 Communicates in a diplomatic and professional manner and collaborates with team members using various forms of media
4.3 Effectively communicates with Director to provide pertinent unit information
4.4 Assures timely notification of process changes to the multi-disciplinary team
4.5 Utilizes constructive problem solving techniques to promote change and deal with issues. Follows established channels for addressing issues, concerns, and problems
4.6 Assist with staff meetings as needed.
4.7 Facilitates meetings and oversees communication of Shared Governance processes to the co-workers.
Education & Competency:
5.1 Assesses the learning needs of co-workers and works with available resources in meeting these needs
5.2 Assures the availability of competent patient care co-workers
5.3 Accountable for personal education and competencies needed to manage operations
5.4 Assist with Orientation processes of a new co-worker
6.1 Promotes a safe and healthy work environment
6.2 Creates an environment that facilitates the team to initiate actions that produce results
6.3 Promotes and engages staff in shared decision-making
6.4 In collaboration with Admin Director develops Action Plan for improved co-worker engagement
Regulatory / Accreditation:
7.1 Supports Ministry, System and Hospital policies and procedures
7.2 Participates in writing, reviewing and revising policies and procedures as needed
7.3 Maintains current knowledge of regulatory standards and requirements
8.1 Identifies and facilitates unit-based, system wide and ministry wide performance improvement activities
8.2 Responsible for the completion of daily, weekly and monthly quality activities and audits
8.3 Organizes and oversees committee activities and serves as a change agent
8.4 Collects data to assist in analyzing processes and practices
8.5 Uses the chain of command to address issues or concerns as needed
8.6 Assists in developing a plan of action to meet unit based performance standards and assists co
Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.
Licensure: Current RN license with the MO State Board of Nursing.
Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.
Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.
Other: Demonstrates skills in human relations and communication; written, verbal, and electronic. Demonstrates clinical competence in patient care delivery. Possesses the ability to assess data and assist personnel in providing appropriate level of care. Performs responsibilities in the spirit of the Mercy Mission and Charism. Makes decisions and determines actions using the Mercy Values as a guide. May be required to work differing schedules, shifts, days of the week, or work frequency according to patient care needs. Interacting with other Departments in a positive customer service manner, assuring that the Perioperative customers experience will be one of courtesy, compassion, clinical excellence and outstanding service in a safe efficient manner.
Preferred Education: Masters degree in Nursing, Health Administration or related field.
Preferred Experience: 3 years in perioperative services an d previous management experience