• Senior System Administrator

    Requisition ID
    Information Technology
    Position Type
    Full Time
    Days, Varies/Rotating
    Client Solutions
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Named as one of the best hospital IT departments in the country by Healthcare IT News! 




    Responsibilities and Qualifications

    Key responsibilities:

    • Lead solutions and technical advisor to Mercy’s business goals, strategies and objectives for all A/V and conferencing needs. Also, Assess Mercy business and internal requirements to deliver intuitive solutions
    • Implement and support Mercy’s collaboration infrastructure, hosted and hybrids solutions, and be the MTS subject matter expert on AV deployments\integration\troubleshooting
    • Support Cisco CTS; TMS, Codian, Jabber and WebEx and common knowledge of Polycom, Lifesize and others.
    • Support Mercy’s AV integration as well as collaboration solutions with tier 2 expertise
    • Will support executive level meeting and special events with a “white glove and concierge approach”, and Preform training, presentations, recommendations and manage implementations
    • Interface with technology, system Integrators and business partners to represent Mercy’s business requirements
    • Consult with co-workers, project stakeholders and external users on adopting Mercy’s conferencing solutions 
    • Perform and prepare upgrades on existing infrastructure to enhance Mercy’s collaboration experience      

    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • Bachelor’s degree required; In lieu of degree, 5+ years of relevant experience
    • Experience in AV solution design/management/deployment/support, and telepresence and collaboration technologies
    • Experience with Cisco Telepresence platforms, knowledge of Polycom, Microsoft, etc.
    • Experience in troubleshooting solutions and perform root cause analysis, collecting and reading logs to reduce speed to resolution
    • Experience or knowledge of WebEx, Jabber, Skype for Business, Cisco Unified Communications Manager, and persistent chat technologies such as Slack, Cisco Spark, Microsoft Teams, etc.
    • The ability to communicate with executive/senior level, external consultants and project consultants
    • Experience in working with A/V integrators and supervise the designed solution

    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.



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