Mercy Health

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Patient Svc Representative

Patient Svc Representative

Requisition ID 
Position Type 
Full Time
General & Specialty Surgery

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications



Greets and checks in patients in a friendly manner and consistent with Mercy Signature Service Standards.

Evaluates patient chart and registration information for current address, telephone number and insurance information.



  1. Sets telephone, as appropriate, for end of day.
  2. Pulls, files, sorts, distribute and maintain records.
  3. Enters appointments in the computer with appropriate information; e.g., lab tests requested.

  4. Prints labels, registration forms and/or other computer information as needed.

  5. Relays telephone calls to appropriate area or takes messages.

  6. Ensures the return message has an accurate telephone number and patient name.



  1. Schedules future appointments for patient and informs the patient of any preparation needed prior to test(s).
  2. Performs proper scheduling of appointments. Reschedules appointment at request of patient or if doctors change their schedules.
  3. Monitors and schedules appointments from work queue in the electronic health record.
  4. Assigns appropriate referral to the appointment when scheduling patient appointments.
  5. Prints patient appointment reminder out of electronic health record at time of patient discharge. 



  1.  Copies and collects all pertinent insurance information and secures signatures as needed for medical records.
  2. Data entry of hospital charges into charge enty.
  3. Makes payment adjustments on accounts with directors’ approval.  
  4. Researches and resolves problems with patients' accounts and makes all necessary updates or corretions as requested.



  1. Performs other duties as assigned by supervisor or director.
  2. Meets Health System attendance standards
  3. Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.
  4. Observes universal precautions consistently. 




We’re all unique pieces of a puzzle at Mercy, connected together to create a beautiful picture of health. And being the perfect fit for your role requires a specific set of qualifications that you’ll bring with you:

  • One year experience in a clinic setting or two years in a public contact position
  • Education necessary to communicate effectively in written and verbal form
  • Must have computer knowledge, typing skills, knowledge of basic math, be able to use a fax/copy machine, and be able to greet patients and answer phones in a pleasant and helpful manner
  • Knowledge of business office procedures, medical terminology and insurance procedures beneficial
  • Medical office training beneficial
  • CPR Certification beneficial


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!