Mercy Health

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Chief Nursing Optimization Officer

Chief Nursing Optimization Officer

Requisition ID 
Executive Leadership
Position Type 
Full Time

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


The Chief Nursing Optimization Officer (CNOO)  participates as a member of the Ministry’s senior leadership team. The CNOO is accountable for Mercy-wide strategic oversight, operational excellence, and collaborative practice leadership development associated with advancing the professional practice of nursing and delivery of compassionate care and exceptional service across all health care touch points. The person in this role will be the conduit for change in nursing practice for the achievement of exceptional clinical, operational, and financial performance, as well as the adoption of Mercy’s brand platform to uphold and sustain the Mercy Ministry.


Responsibilities and Qualifications


The Chief Nursing Optimization Officer will report to Mercy’s Chief Clinical Officer, and assumes an active leadership role within the Ministry’s Governing body, senior leadership, medical staff, management, and other clinical leaders in the decision-making structure and process. He/she works collaboratively with the hospitals’ leadership to develop and maintain effective relationships. 


The CNOO will participate in designing Ministry performance improvement initiatives and develop the Ministry Nursing Strategic Plan. He/she will develop and implement ongoing programs to measure, analyze, and improve the quality of nursing care, treatment and services.  The CNOO helps direct the implementation of nursing policies and procedures, nursing standards, and a nurse staffing plan, via a matrix relationship with the community CNO’s. He/she will work with the Mercy clinical leadership team to improve the overall Clinical performance of the organization. 


Leads cultural advancement in Mercy Nursing that builds on Mercy's heritage through formation activities.


Develops, coaches and mentors nursing leaders throughout the ministry.


Aligns the principles of AACN's Healthy Work Environment with Mercy Nursing Professional Practice Model to promote a positive culture of safety


Designs programs for co-workers to pursue education and advancement of career goals.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • Ten years work experience in a multi-hospital system or a large, complex system-owned hospital in a management position at the senior executive level.
  • Ten years of clinical experience
  • Other skills & knowledge (skills, knowledge, abilities):
  • Outstanding oral, written and presentation skills.
  • Effectively works in a strongly matrix organization to positively impact the provision of care for all patient populations, inclusive of policies, procedures, care delivery models and competencies in pursuit of achieving exceptional clinical outcomes and service.
  • Demonstrated innovation, creativity, decision making and problem-solving skills.
  • Visionary leadership and participative and charismatic management style.
  • Affiliation with national health care organizations.
  • Ability to travel.
  • Ability to work with and preserve confidential information.
  • Capable of influencing rather than mandating in this highly matrix organization. 


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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