Mercy Health

  • Ophthalmology Office Coordinator

    Requisition ID
    Other Allied Health
    Position Type
    Full Time
    Days, Evenings
    Mc Child Ophthalmology-Tower A
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    Under the direction of the Supervisor, will perform a wide variety of duties to provide clerical and administrative support. Activities include, but are not limited to: phones, billing, appointment scheduling, patient registration, office supply inventory, transcription, filing, insurance verification and other duties as assigned. Interacts with co-workers and members of other departments. Assists in unit operational support tasks; assists with Human Resources management; works cooperatively with others as part of a team and recognizes the importance of group goals. Responds to requests within authorized scope of knowledge and skills.



    Safety/Risk Management:
    a. Handles and maintains all files, reports and fiscal data in a confidential manner; processes record requests.
    b. Maintains a clean workplace.

    Coordination of Services:
    a. Lead and direct all clerical functions in the Ophthamlology Dept
    b. Train clerical staff in all front desk functions.
    c. Train clerical staff and assure competencies in all data entry including registration, scheduling and charging.

    Complex Aspects:
    a. KRONOS editor for all cost centers; maintain competency in KRONOS software updates.
    b. Enter all Ophthamlology charges in EPIC; handle pre-certs, denials and appeals for the services.
    c. Productivity monitoring for all cost centers; input daily administrative data.
    d. Coordinates all clerical communications and paperwork associated with the Ophthamlology dept including calls to families, clinical documentation, appointment scheduling, chart preparation and discharge summaries.
    e. Monitor work of volunteers; provide schedules and direction as to job assignments.

    Primary Aspects:
    a. EPIC charge entry; edits and credits.
    b. Maintains updated charge master.
    c. Orders non-catalogue supplies as needed.
    d. Manages denials for all cost centers, including appeals.


    Communication Management:
    a. Maintains open communication with Supervisor and all departmental staff.
    b. Acknowledges individuals in a prompt and courteous manner making them feel welcome to the department.
    c. Focuses attention and communication on the individual being served.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • High school diploma; Bachelors degree preferred
    • Ophthamlology or Ophthalmic Tech background
    • A minimum of five years experience in a medical office setting.
    • 2 years in a leadership role strongly preferred




    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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