Mercy Health

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Emergency Room Technician

Emergency Room Technician

Requisition ID 
Position Type 
Full Time
To Be Determined
Mercy Emergency Dept-Nwa

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications


Provides direct and indirect patient care activities under the direction of an RN or LPN. Assists patients with activities of daily living, provides for personal care and comfort, performs emergency department specific skills, assists with procedures, and assists in the maintenance of a safe and clean environment for patients.Qualifications:


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.



Education: High School Diploma or equivalent.
Licensure: Current licensure in Arkansas or National Registry as an Emergency Medical Technician (OR) Certified Nursing Assistant or Certified Medical Technician. As of 08/01/2014, one year Nursing Aide experience or completion of an EMT or Paramedic course (must pass the exam for certification of EMT or Paramedic within 6 months of completing the course).
Experience: One year experience as CNA or Certified Medical Technician or Emergency Medical Technician or successful completion of an accredited Registered Nurse program.
Certifications: • Current Arkansas certification for certified nursing assistant, certified medical assistant or Emergency Medical Technician. Current Basic Life Support Certification
Other: Ability to read and communicate effectively in English. • Basic computer knowledge.
Preferred Experience: Hospital experience, especially emergency department.
Preferred Other: Additional languages preferred.

* Phlebotomy skills


Provides direct patient care under the supervision of RN/LPN in a competent, personalized, and compassionate manner.
A. Successfully demonstrates proficiency of basic skills, equipment, and procedures, including unit specific
skills. PCT -- D/C saline lock & foley catheters, and assist with basic dressing changes. SNI will function
as a PCT when they have completed their nursing school competency checklist and provide
documentation to their Clinical Director.
B. Assists RN, LPN, or physicians staff with examinations, procedures and other processes related to
patient care.
C. Follows plan of care initiated by RN.
D. Promptly communicates problems to interdisciplinary team.
E. Assists with and accompanies patients during admission, transfer, and discharge process.
F. Provides activities of daily living care; which may include toileting, feeding, bathing, pericare/foley care,
oral/dental hygiene, assistance with dressing, changing bed linen, and bedside stand and other general
care as needed.
G. Promptly notifies appropriate licensed personnel when patient complains of pain.
H. Provides general patient care such as positioning patients, lifting and turning, assisting in use of bedpan
or commode, and ambulating per treatment plan. Uses body mechanics and available resources to
provide for patient and coworker safety.
I. Vital signs per department routine, or as ordered by physician, may include temperature, pulse, respiration,
weight, blood pressure, pulse oximetry. Immediately reports VS or patient condition that is not within
hospital or department-defined parameters.
J. Accurate Intake and Output measurement
K. Checks for reddened areas or skin breakdown and reports to RN or LPN.
L. Protects modesty by covering and draping patients.
M. Restocks patient care areas per department protocol.
N. Complies with Isolation Precautions utilizing appropriate PPE when caring for patients in isolation.
O. Provides post-mortem care and assists in transporting bodies to the morgue.
P. Promptly corrects and/or reports unsafe conditions to RN or LPN.
Q. Adheres to policies and procedures of the facility and individual department.
R. Performs phlebotomy and capillary blood sampling (PCx) per hospital policy.
S. Other duties as assigned.

Documents in a manner which is complete, accurate in all designated areas:
A. Assists with data collection (height, weight, VS) when new patient is arrived to clinical area; orients
patient to department processes and room.
B. Documents in real time in electronic medical record; VS, weight, height, splint application, ADL's and
intake and output data per hospital policy.

Communication skills as evidenced by:
A. Communicates verbally and non-verbally in a concise, effective, and appropriate manner to all hospital
personnel, physicians, patients, and family/significant others:
   * Reports off to oncoming CNA/PCT/SNI prior to leaving hospital. Hand-off patient reports are
complete, concise, and accurate utilizing SBAR.
   * Communicates with dignity and respect to all personnel, physicians, patients and visitors.
   * Checks mailbox, e-mail, and bulletin boards each shift.
   * Utilizes chain of command appropriately.
   * In the event of coworker conflict or disagreement, requests to speak with coworker in private, and communicates concerns assertively and directly. If resolution is not obtained, seeks assistance from
Charge Nurse, Clinical Coordinator, House Supervisor, or Clinical Director.
   * Notifies Charge Nurse before leaving unit.
   * Assists in keeping noise level to a minimum.
B. Displays a positive attitude.
C. Works as a team with other area coworkers, assisting other clinical areas as needed and/or
requested. Proactively seeks opportunities to pitch in and help.
D. Collaboration/Coordination:
   *  Ensures patient needs are met and adequate supplies available for the oncoming shift.
   * Demonstrates cooperation and support as a team member.
E. Education of patient and staff:
   * Acts as a change agent to facilitate new processes.
   * Orients new CNA/PCT coworkers to department procedures.
F. Answers all call lights, and telephones promptly and professionally. Is able to answer questions or
direct caller to appropriate personnel.

Actively supports Performance Improvement Initiatives by following hospital policies, procedures, and programs (i.e., Customer Satisfaction, Physician Satisfaction, Co-Worker Satisfaction, and Process Improvement):
A. Reports occurrences to Risk Management using approved forms.
B. Reports allergic/adverse medication reactions to RN/LPN.
C. Adheres to Infection Control Policies.
D. Adheres to Employee Health Policies.
F.  Identifies, documents, and reports concerns where improvement will enhance patient care and safety.

Demonstrates behavior that is supportive of cost effective patient care:
A. Sets priorities and utilizes time efficiently in order to complete work on time.
B. Completes checklist for foley catheter insertion.
C. Ensures items used are properly charged and utilized appropriately.
D. Demonstrates work habits and demeanor which contributes to the effective functioning of the unit and
   * Is responsive to staffing needs of the unit.
   * Assists in maintaining unit cleanliness - includes cleaning the break room area.
   * Completes Easy Net request for broken or malfunctioning equipment- prints and attaches to item.

Enhances professional growth and development:
A. Attends education programs, mandatory inservices, workshops, and unit meetings.
B. Seeks out information/educational opportunities
C. Incorporates knowledge obtained into practice patterns.

Provides safe environment of care for patients, visitors, and staff:
A. Identification of safety, infection control, and work environment hazards with prompt resolution and/or
reporting of problems.
B. Demonstrates current knowledge of:
   * Disaster Plan
   * Fire Safety
   * Universal Precautions
   * Hazardous Material Identification
   * Electrical Safety
   * Easy Net

Provides age specific knowledge and skills where applicable. Works effectively with various cultures and ethnic groups.
A. Uses appropriate tools and resources for age, cultural, or ethnic needs
B. Care provided using age-appropriate modification of procedure and communication.

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