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Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Reporting through the Manager- Content Services to the Vice President, Technology, Information, and Business Solutions, the Product Specialist II is responsible for creating, researching, managing and auditing critical data elements within the ROi and Mercy tool suite to ensure that supply chain systems content is accurate, timely, actionable, as well as clinically
acceptable. The supply chain consists of systems that support the ordering, distribution, conversion and consumption of Medical Surgical and Pharmaceutical products, but is also considerate of downstream systems impact. ROis ability to effectively manage supply chain operations is dependent on reliable and consistent data content. Maintaining a high standard of data integrity is crucial to the success of this role
This role interacts with all levels of clinical, supply chain, and operations personnel to solicit and build consensus around our approach to data management and establish data standards. The person in this role will need to leverage their product knowledge to both communicate to
clinicians and materials management personnel as well as speak to technical personnel to ensure that we are building content valuable to our customers while continuing to optimize our available tools and processes to improve and continually enhance the value of the product
The ideal candidate for this job would have experience in a clinical or materials setting, ideally an operating room or central stores, and have extensive knowledge of all manner of products both in what the product is and what it would be used for. In addition, the candidate needs to
have some skills with regard to Microsoft products, such as Excel. Additional experience in the area of Lawson, managing data structures, tables, etc would be ideal. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
SC System Data Integrity- Ensure supply chain systems data integrity and accuracy by providing functional leadership and support for supply chain systems data content, with special emphasis on product content. Aspects of this will include:
Customer Service- Utilize exceptional customer service skills to seek out customer feedback and build consensus on end user expectations and data integrity standards, which includes:
Project Management- Utilize project management principles to manage multiple projects and reports with various, and often conflicting priorities, through well executed communication, timely progress updates and appropriate stakeholder/customer management, which includes:
Application Support- Provide day to day maintenance and management of content being created within MMIS systems, which includes
Product Conversions- Provide day to day support and coordination of consolidation and conversion work efforts on a project by project basis, which includes
Other Duties- This position will perform other duties as assigned by their direct leader or the Vice President- Integrated Business Solutions, which may include, but be limited to:
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Experience: Three or more years experience in a clinical or health care supply chain setting, plus extensive knowledge of clinical products and how they are used.
Other skills & knowledge: Basic knowledge of material and resource management accepted practices and how the materials management information system functions to meet these practices. Analytic minded person with the ability to provide high level technical support and problem resolution to field team members. Must be available to travel 5% to ROi member facilities. Must have strong communication skills (written, oral and compassionate human relation skills) with the ability to communicate in a manner that puts non-technical, non-clinical staff at ease. Ability to work collaboratively with diverse groups. Excellent team player. Attention to detail and ability to handle confidential information. Strong issue resolution skills and ability to effectively handle conflict. Must be able to manage multiple, complex projects simultaneously in a high-pressure environment. Knowledge of spread sheets, data development, and word document applications. Will be expected to support and / or be knowledgeable of the ROi tool suite.
Education: Bachelors degree in Business Administration, Nursing, Data Management or Information Systems
Not Appl Minimal Occasional Frequent Continuous
( < 25% ) (<33%) (34-66%) (67-100%)
Hot, cold, or wet surroundings Outdoors
Exposure to hazardous chemicals
Exposure to radiation sources
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.