Mercy Health

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Director-Laboratory Services

Director-Laboratory Services

Requisition ID 
Position Type 
Full Time
General Lab

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

1. Integrates department's services with the health system's primary functions.
2. Coordinate and integrate services within assigned areas of responsibility and with other areas of the Health System.
3. Develops and implements policies and procedures that guide and support the provision of services.
4. Recommends a sufficient number of qualified and competent persons to provide care.
5.Determines the qualifications and competence of assigned personnel who provide patient care services and who are not licensed independent practitioners.
6. Continuously assess and improves performance
7. Maintains appropriate quality control programs.
8. Provides for orientation, in-service training, and continuing education of all persons in assigned areas of responsibility.
9. Recommends space and other resources.
10. Participates in selecting outside sources for needed services.
Direct and supervise all related activities through Managers and/or Supervisors.
2.1 Establish measurable objectives which tie to the overall strategic plan and mission.
2.2 Ensure compliance with regulatory bodies.
2.3 Communicate regularly with Managerial Staff.
2.4 Provide a role model for all personnel in each area reflecting Mercy values and support of overall institutional goals.
Direct ongoing planning within each area of responsibility in order to assure that short and long-range goals are established and consistent with overall institutional goals
3.1 Establish goals..
3.2 Review goals.
3.3 Assist in strategic planning.
Recommend and operate within an annual budget to meet the needs and objectives of areas of responsibility.
4.1 Prepare yearly for the budgetary process by collecting and analyzing data used in capital budget requests, as well as overall operating revenue and expenses.
4.2 Tie goals of each assigned area to the budgetary process to ensure that increased or decreased revenue, expenses, and/or capital budget items are correctly determined.
4.3 Monitor staffing needs and meet productivity standards
Assess the day-to-day functional needs of areas of responsibility and develop and implement programs to assure that a high level of quality and efficiency exist in these areas and that established Mercy values are being carried out.
5.1 Establish strong presence and knowledge base of area operations.
5.2 Outline areas in need of improvement..
5.3 Ensure that assigned areas/units work with all other hospital areas/units to ensure effective operations.
5.4 Establish and monitor quality controls for each assigned area/unit.
5.5 Appropriately represent the Health System in relationships with outside agencies, organizations, and groups.

5.6 Develop and implement new programs/services that solve problems and improve overall quality of operations.
Evaluate the performance of appropriate staff members to determine if the area is meeting overall hospital operating objectives in an efficient and quality oriented manner.
6.1 Assure that all employee' performance appraisals are given in a timely manner and prior to the evaluation deadline.
6.2 Develop and maintain methods that assure all employees an opportunity to be fairly evaluated.
6.3 Encourage professional development.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Education: Requires a Bachelor's Degree with at least five (5) years of demonstrated managerial experience. Master's degree preferred.
Experience: Requires a Bachelor's Degree with at least five (5) years of demonstrated managerial experience. Master's degree preferred. The following skills are required: Well-developed communication and interpersonal skills; Well-developed writing skills sufficient to design comprehensive and concise reports and proposals; Skill in developing and effectively delivering oral presentations; Skill in carrying out multiple project assignments within established time frames; Skills to successfully direct the operations of multiple departments or units; and Skill to develop and implement department operating budget. General knowledge of data processing operations sufficient to ensure the development of program specifications for data input, data retrieval, and report preparation. Skill in effectively applying counseling techniques in the resolution of staff conflict. Skill in identifying and recommending training needs of staff. Knowledge of and skill to direct all activities of assigned departments to include: a) directing the development and implementation of quality control procedures; b) directing a multi-disciplinary team; and c) overseeing the development, implementation, and promotion of new programs.
Other: Good oral and written communications skills necessary. Skills for purchasing decisions, equipment justification, planning, counseling, and training are required.



We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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