We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Serves as primary liaison between the doctor and patient. Responsible for communicating with patients, assessing and evaluating their needs and advising the patients of the recommended actions/course of treatment as directed by the Physician. Performs duties and responsibilities in a manner consistent with our mission, values, and mercy standards.
a. Acknowledges and maintains the right to privacy and confidentiality.
b. Adheres to departmental policies related to safety, infection control and biohazardous waste.
c. Demonstrates appropriate use and sanitation of equipment.
d. Provides safe environment for self, patient, and other personnel.
Coordination of Services
a. Identifies work priorities to meet patient and physician needs.
b. Schedules/coordinates tests and procedures as ordered by physician.
c. Ensures completion of ordered tests/procedures for future office visit.
d. Assist with obtaining or development of educational materials.
e. Participate in departmental quality improvement activities.
f. Assists in other office personnel as needed to ensure the timeliness of patient flow.
a. Accurately assesses and identifies patient’s physical,social and emotional needs and outlines a plan of care.
b. Initiates referrals as indicated based on nursing assessment.
c. Identifies abnormal patient symptoms, laboratory findings and notifies physician.
d. Completes initial phone triage and identifies those patients requiring medical attention.
e. Monitors non-licensed personnel to ensure quality of care.
a. Provides initial nursing assessment and identifies patient’s needs and pertinent information.
b. Assists physician as needed during patient visit with physical exam or procedures.
c. Provides education at appropriate level based on patient’s identified needs for learning.
d. Administer medications and treatment as ordered by physician.
e. Order and maintain equipment and supplies required in the department.
a. Discusses patient’s plan of care and frequency of visits with patient.
b. Communicates results of tests or changes in care when necessary with patient.
c. Provides educational materials as indicated to patient.
d. Communicates critical information to physician in timely manner.
e. Communicates with other members of the healthcare team as indicated.
f. Facilitates communication between physician and patient.
g. Documents patient care, education and results in medical record in concise and timely manner.
a. Demonstrates knowledge and proper use of all medical/patient care equipment.
b. Conducts self in professional manner when in patient care area.
c. Accepts responsibility for continued professional development and education.
d. Provide education/orientation to new personnel.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.