• Navigator - MV Engagement@Home

    Requisition ID
    Position Type
    Full Time
  • Overview

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    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications



    Performs as a navigator in the Ambulatory Telemedicine program Mercy Virtual and in accordance with all applicable Federal, State, and Mercy rules, regulations, policies and procedures, and performs all duties assigned by Medical Director, in the ambulatory program, concerning patients and their care. Facilitate patient/family experience at Mercy virtual by providing coordinated personal, professional and compassionate service.   Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.




    1. Answer telephone calls from patients/Family in Mercy Virtual Ambulatory Program
    2. Coordinate Telemedicine visit(s), testing, procedures and/or appointments for the patients in their care team.
    3. Facilitate and/or answer patient questions and/or concerns about treatment plan and program.
    4. Confirm all patient equipment is delivered and working properly.
    5. Educate the patient on all in home equipment and peripherals.
    6. Communicate with stakeholders to include patient, physicians, clinics and medical staff.
    7. Track and report statistics and information as requested.
    8. Schedule all telemedicine visits in the care team in triage software.
    9. Participate in the Quality Assurance Program of Mercy Virtual.
    10. Participates in the Share governance team.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: High school diploma.

    Experience: Previous experience in a Medical Office or Hospital.

    Certification/Registration: BLS required or within 6 months of hire.

    Other skills & knowledge: Critical thinking and problem solving skills. Professional verbal and written communication skills with the ability to work in triage software and electronic medical record.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!