Mercy Health

Returning Candidate?

Supv-Eligibility Services

Supv-Eligibility Services

Requisition ID 
Position Type 
Full Time
Eligibility Services

More information about this job


Job Template Header


We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.



Responsibilities and Qualifications

Position is responsible for the overall operation of the Regional Mercy Eligibility Program Department and ensures that the regional team is functioning as a cohesive unit. Responsibilities include assisting in establishing, monitoring, and achieving goals and assists in development of policies and procedures.  This position interacts with patients, representatives from Mercy departments and representatives of third party agencies.  This position ensures that regional members of the eligibility department follow appropriate protocol with Social Security Administration, State and County Medicaid Offices, Financial Assistance screening, point of service collections and application processing.  The supervisor is responsible for meeting eligibility approval, patient screening and point of service goals for the assigned region.  This position will perform duties and responsibilities in a manner consistent with the Mercy mission, values and guiding principles, and Mercy Service Standards.



Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:


  • Education: High school diploma or equivalent. Bachelor's degree in business, accounting or comparable work experience.
  • Experience: Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision. Extensive computer, reporting and analytical knowledge. Ability to manage multiple, complex projects simultaneously. Ability to work in a team environment. Experience with Excel, PowerPoint and Word. Previous project experience preferred. 
  • Other: Must possess analytical, oral and written communication and problem solving skills. Must have experience in establishing goals and the effective direction of employees. Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints. Must be familiar with and proficient in relevant software applications used in department. 


  • Preferred Education: Bachelor's degree.
  • Preferred Experience: 5 years related experience. Supervisory experience. 
  • Preferred Other: 3-5 years experience with Medicaid eligibility and/or Social Security eligibility determination.



We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!