Mercy Health

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Emergency Med Dispatcher

Emergency Med Dispatcher

Requisition ID 
Support Services
Position Type 
Full Time
Evenings, Nights
Emergency Services Comm Center

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Under general supervision will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-emergency calls according to the goals of Mercy, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable. Maintain necessary documentation and records. Performs related duties as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.




Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • High school or equivalence.
  • Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire, Emergency Telecommunicator Course (ETC) or successful completion during initial orientation.
  • State of Missouri EMT or EMT-P license preferred.
  • One year of experience in a public safety emergency communication center and one year experience as a field provider preferred.


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!