Mercy Health

Returning Candidate?

Medical Secretary

Medical Secretary

Requisition ID 
Position Type 
Full Time
MC Orthopedics Creve Coeur
US-MO-Saint Louis

More information about this job


Job Template Header


We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications

Performs all secretarial duties for physicians office. Assists with special projects as needed. Reporting Office Administrator of the physicians practice. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


Safety/Risk Management

a. Handles and maintains all files, reports and fiscal data in a confidential manner; processes records requests.

b. Keeps work areas neat and clean.


Coordination of Services

a. Enters registration into the computer within 24 hours.

b. Process dictation accurately and in a timely manner.

c. Responsibly mails patient documentation to physicians and others as authorized.


Complex Aspects

a. Screens phone calls and answers questions; prioritizes and relay phone messages.

b. Offers additional assistance before concluding an interaction.

c. Obtains insurance pre-certification when necessary; is able to answer questions

regarding insurance eligibility.

d. Keeps accurate monthly logs and statistics as directed.

e. Completes charge audits when requested.

f. Completes special projects specific to job.


Primary Aspects

a. Schedules patient appointments in a timely and efficient manner.

b. Seeks assistance from others when scheduling difficulties occur.

c. Notifies supervisor for greater than 2 day scheduling turn-around.

d. Provides physicians with daily copy of schedule and updates physician when changes occur.

e. Responds to identified/expressed need in a prompt and courteous manner.

f. Picks-up and distributes mail expediently and appropriately; maintains strict confidentiality.

g. Obtains complete registration information for new patients.

h. Processes all accounts payable in a timely manner.

i. Maintains files and records in an organized fashion and keeps information current.

j. Processes typing projects including meeting minutes accurately and in a timely manner.

k. Maintains inventory of office supplies.

l. Presents neat and clean appearance, appropriate for professional health care environment in accordance with hospital and specific policy.


Communication Management

a. Maintains open communication with physicians at all times.

b. Acknowledges individuals in a prompt and courteous manner, making them feel welcome to the physicans office. Communications are courteous, utilizing appropriate statements in a pleasant tone of voice.

d. Focuses attention and communication on the individual being served.

e. Demonstrates congruency between verbal and nonverbal communication.



a. Understand applications and effectively uses hospital and department computer system.

b. Enters, saves, prints and retrieves information from systems.

c. Maintains the printer for proper working order. Loads different forms for different department activity reports.

d. Uses designated equipment effectively, skillfully, and efficiently. Requests

maintenance as needed.



Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:



  • High school diploma or equivalent required.
  • Minimum of 1 year medical clerical experience required.
  • Proficiency in computers, Microsoft Office and dictating equipment required. Excellent customer service skills required.
  • Strong oral and written communication skills required, and must be able to interact with customers of all ages.




We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!