Mercy Health

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Practice Manager I

Practice Manager I

Requisition ID 
Position Type 
Full Time

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications



Greets, instructs, and directs patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Answers incoming calls and dispatches messages and/or calls from all co-workers. Create telephone encounter as necessary. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Answers questions on insurance claims, obtaining disability insurance benefits, home health care and medical records.


In communicating with patients, families, visitors and co-workers, a caring friendly, personal and professional approach is expected. Performs related duties as assigned.




1.1 Pulls, files, sorts, distributes and maintains medical records.

1.2 Prepares meeting reminders for all physicians.

1.3 Relay telephone calls to appropriate area or take messages.

1.4 Handles mail.

1.5 Notifies answering service when special situations arise.

1.6 Locums on-boarding.

1.7 Physician on-boarding.

1.8 Invoice processing.

1.9 Physician scheduling.

1.10 Cost & Utilization data reporting & general data reporting.

1.11 Payroll for Physician and staff.

1.12 Record and foll up on Exposure events.


Office Inventory

3.1 Keep track of office supplies and ordering when necessary.

3.2 Order snacks, water, sodas for office.


General Duties

2.1 Wears proper personal protective equipment when appropriate.

2.2 Observe universal precautions consistently.

2.3 Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.

2.4 Meets Health System attendance standards.

2.5 Performs related duties as assigned.

2.6 Attends required meetings and participates in training and committees as required.

2.7 Keep a clean environment.

2.8 Answers calls in a pleasant, professional, helpful manner.



Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Education: Bachelor's degree in Health Care field or previous experience will be considered toward education requirements.

Licensure: None.

Experience: Prefer one to two years experience in medical clinic setting, or other acceptable management experience.

Certification/Registration: None.

Other: Ability to exercise initiative, problem-solving, decision-making and to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to read, understand and follow written and oral instructions. Must be able to remain calm and react effectively during emergency situations. Must be able to communicate clearly and establish and maintain effective working relationships with physicians, patients, staff and the public. Ability to establish priorities and coordinate work activities. Equipment used: Must be able to operate multi-line phone, fax, computer and copier.


We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!