Mercy Health

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Patient Benefit Advisor I

Patient Benefit Advisor I

Requisition ID 
Position Type 
Full Time
Eligibility Services

More information about this job


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We’re a Little Different


Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


Responsibilities and Qualifications

Assists patients seeking alternative financing and/or assistance; provides support to patients completing and filing financial statements, Medicaid and other federal program applications. Provides patient education of financial policies; provides ongoing support for Point-of-Service initiatives: focuses on uninsured, underinsured and credit risk patients. Document actions taken, answers patient inquiries, and researches problem accounts. Is a positive role model for other coworkers and provides excellent customer service at all times to both internal and external customers. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.




Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:


Minimum Required Qualifications



High School Degree or equivalent

Other Skills and Knowledge:

Personal Computer and Keyboarding skills


Preferred Qualifications



High School degree


Prior Revenue Cycle, Healthcare billing or Insurance

Prior Epic Grand Central or Hospital Billing.

Other Skills and Knowledge:

Microsoft Excel and Word



We’ll Support You at Work and Home


Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


What Makes a Good Match for Mercy


Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Connect with Mercy

What if I am not ready to apply? Submit your resume here and be considered for future opportunities!