We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Example of schedule below:
Week 1 – July 1st – 7th
Monday Tuesday Thursday Friday 10a – 530p - 7 hrs each day = 28 week
Week 2 - July 8th – 14th
Monday Tuesday Thursday Friday 10a – 530p 7 hrs each day = 28 for the week
Week 3 July 15th – 21st
Monday Tuesday 10a- 530p - 7 hrs
Thursday 11a-530p 6hrs
Saturday 10-630p 8 hrs = 28 for the week
Week 4 - July 22nd – 28th
Sunday 10a- 630p 8 hrs
Tuesday 10a – 530p 7 hrs
Thursday 11a – 530p 6 hrs
Friday 10a-530p 7 hrs =28 for the week
Provide assistance to visitors, patients, physicians, and staff in St. John’s Mercy Medical Center by computerized transferring of calls, providing directions, answering general information inquiries, providing patient location information, and other duties as requested in a computerized environment.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
a. Maintains confidentiality at all times.
a. Maintain good working knowledge of the health system and its departments, locations, and hospitals in order to provide general information to those who inquire.
a. Provide patient information to those who inquire through use of the computer to include: patient location and status.
b. Give patient room number and condition status as displayed on the computer screen.
c. Respect patient confidentiality, by not releasing information when computer screen indicates * code next to name.
d. Respect patient confidentiality by not accessing patient information contained in the computer, beyond patient room/condition indication.
e. Read and initial all memos regarding updated changes, procedures, and information that are distributed by the Supervisor.
f. Maintain open communication with Supervisor in order to relate problems or to problem-solve area concerns.
g. Incorporates service excellence and corporate values into performance.
a. Provides assistance to visitors, callers, patients’ families, and others.
b. Gives directions, answers phones, transfers in-coming calls, gives information regarding patient room location.
c. Maintain courteous disposition even when faced with an angry or impatient caller. Stress is not to be conveyed in voice or manner.
d. Provide assistance with courtesy, distributing directional cards or maps, as appropriate.
a. Receive telephone calls for patients from the Medical Center or outside the complex, properly transfer the call by locating that person through the computer.
b. Become proficient in use of the computer.
Other duties as assigned.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.