Mercy Health

  • CPS Support Coordinator

    Requisition ID
    ROi Supply Chain Solutions
    Position Type
    Full Time
    CPS Sales & Account Management
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careersthat match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    The position of CPS Support Coordinator is a support role that will engage in multiple facets of the ROi CPS packaging business. The position requires working closely with the Clinical Account Executives (CAE) in developing an understanding of how products are used, the complexities of working in a hospital/ambulatory surgery center environment and the clinical aspects of custom procedure trays. The CPS Support Coordinator will gain a keen understanding of how to support the CAE, particularly in analyzing pack spend, pack design and quoting.

    The CPS Support Coordinator will assist in the accurate and timely completion of finished goods product quotations needed to secure new or modified surgical packs as requested by customers. Utilize existing product portfolio and database of projected costs to gathers details to estimate all production costs according to submitted specifications, considers all raw materials, labor, sterilization and transportation for estimations.


    The CPS Support Coordinator will also work closely with the CAE in the production and engineering of prototypes including understanding of CPT design and hands on awareness of the components that go into the CPT’s. They will also assist the CAE in the presentation of the prototypes to the Customer.

    An integral part of the CPS Support Coordinator role is to support the activities of the Executive Director, Service and Implementation to whom this position directly reports. This includes Utilization Reviews, Business Reviews, implementation planning and quoting assistance. They will be responsible for the analytics that are required for service support for existing customers, new projected customers, and developing both short and long term business forecast sales projections.

    Included in the CPS Support Coordinator duties will be working closely with sourcing to research components for back orders, cost savings, and other initiatives of the Executive Director.




    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    • Education: Bachelor degree (BS, BA) or in lieu of degree, substantial equivalent experience in business, healthcare supply chain, vendor relations, pack manufacturing or related field experience.
    • Experience: 2+ years of previous healthcare supply chain, manufacturing or related field experience. Custom pack component product or vendor knowledge highly preferred.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.









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