Mercy Health

  • Patient Benefit Advisor I

    Requisition ID
    Position Type
    Full Time
    Eligibility Services
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Assists patients seeking alternative financing and/or assistance; provides support to patients completing and filing financial statements, Medicaid and other federal program applications. Provides patient education of financial policies; provides ongoing support for Point-of-Service initiatives: focuses on uninsured, underinsured and credit risk patients. Document actions taken, answers patient inquiries, and researches problem accounts. Is a positive role model for other coworkers and provides excellent customer service at all times to both internal and external customers. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


    1. Assist patients seeking alternative financing and/or assistance.
    2. Proficient in determining eligibility and completing applications for Medicaid, Health Insurance Exchange and Federal Program assistance.
    3. Educates patients on financial policies. Provides support for Point of Service initiatives.
    4. Answers inquiries involving patient accounts, researches problems and issues, ensures resolution. Clearly and accurately documents actions taken in account notes
    5. Provides excellent customer service at all times to both internal and external customers.
    6. Demonstrates excellent time management skills to perform all tasks in a timely manner.
    7. Performs duties and responsibilities in a manner consistent with established best practices, designed workflows, policies and procedures.
    8. Routinely interacts effectively with Nursing, Care Management, Medical Records, Business Office and Patient Access.
    9. Maintains acceptable Quality and Productivity Standards on a daily, weekly, and monthly basis.
    10. Performs other duties as assigned.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Minimum Required Qualifications


    High School Degree or equivalent

    Other Skills and Knowledge:

    Personal Computer and Keyboarding skills


    Preferred Qualifications


    High School degree


    Prior Revenue Cycle, Healthcare billing or Insurance

    Prior Epic Grand Central or Hospital Billing.

    Other Skills and Knowledge:

    Microsoft Excel and Word


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!