• Assoc Prin-Network Specialist

    Requisition ID
    Information Technology
    Position Type
    Full Time
    Telecom Technology
    US-MO-Saint Louis
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Primary Function Provides the planning, design, acquisition and implementation of the company's Cisco voice, UCCE call center, call recording and data network services.


    Provides strategic leadership and highest level technical expertise for Telecom/ Cisco UCCE topology and communications technology.
    Evaluates how future technology solutions affect current and future business strategies and practices.
    Pioneers, owns, leads, and provides technical expertise with multiple technologies that span lines of business and affect software, data, network/communication, and computing platform technologies OR as the deepest expert on multiple network technologies.  Support day to day operations with the ability to evaluate current and  future needs of call centers. Develop new designs/ solutions within ICM and train agents/ managers during the implementation stages and day 2 support. Finesse gadget support for EPIC and Service Now integrations is a plus!


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

    • Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
    • Experience: Twelve (12) years of relevant Telecom/ Call Center or business work experience.
    • Other: Additional Requirements Experience with IP networks and internet technologies Experience and exposure to complex technical environments (i.e., Cisco, hardware, Network communication protocols, LAN, WAN and wireless technology, Wintel/Unix system requirements, and VoIP technologies) Extensive experience with VOIP and advanced routing protocols Outstanding communication skills, both verbal and written Highly skilled in Project Management, has ability to manage most-complex projects and a network/ telecommunications project team approach
    • PREFER 5 – 7 years’ minimum experience working with Cisco UCCE call center, UCCX is not preferred.

    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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