We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.
The Patient Access Representative will facilitate all components of the patients’ entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Works effectively with other co-workers, clinical departments and clinics to accomplish work and departmental projects.
Demonstrates positive and professional communication skills.
Exhibits objectivity and openness to others’ views, contributes to building a positive team spirit.
Respects at all times the confidentiality of patient records and uses complete discretion when discussing patient matters.
Ensures all patient information is secured and all paperwork is disposed of in appropriate confidential trash receptacles.
Ensures all out of pocket financial responsibility is documented on all encounters and communicated as appropriate.
All out of pocket financial responsibility is requested prior to and/or at the time of service.
Refers patients for financial assistance or to the Medicaid Eligibility team when appropriate.
Accurately posts patient payments and balances cash drawer as per departmental policy.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Experience and Education Requirements:
1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.
Minimum skills, knowledge and ability requirements:
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.