We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Primary Function For pharmacy, radiology, emergency department, surgery and orders systems roles: Formulates and defines business scope and objectives through research and fact-finding combined with an understanding of business and industry requirements Performs functional analysis, requirements, definition and application module configuration and testing Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions Responsible for the identification of and resolution of gaps in the business processes. Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation May be involved in the installation and tuning of modification, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary “work arounds”
Responsible for defining detailed requirements, analyzing business needs, and validating solutions with the client
Details requirements through product development and other functions to support the project team
Configures highly complex components based on functional requirements
Monitors other business or technical analysts in project software development methods and processes and implementation of those methods
Possesses full technical knowledge of most phases of system analysis
Evaluates development projects
Assists in tailoring the development process to meet the project needs
Provide technology direction to business for tactical approaches
Provides support to end-users for application configuration and/or in house developed applications
Career Level Characteristics
Proficiently applies IT methods, professional knowledge and Mercy standards and practices to complex tasks and situations
Intuitively grasps familiar, stable system performance situations
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
Effective in relationships with business partners, professional peers, and other team members
Coaches less experienced IT professionals
Operates under general direction
Career Level Dimensions
Problem Solving / Resolution
Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of common system or application problems
Has in-depth knowledge of the business and consults with business partners to attain results
Influence = Influences others in favor of a product, service, or point of view through an intentionally structured exchange of facts and/or demonstration
Works with project manager to develop realistic work estimates, financial budgets & project schedules. Reviews project deliverables for accuracy and provide assistance and mentoring to others
Estimates resources requirements for medium-sized, straight-forward projects
Customer Relationship Management
Accountable for addressing customer needs through individual action or with a warm handoff
Proactively seeks improved relationships with customers and identifies business needs that require single-department, complex solutions
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience Additional Requirements Requires clinical license in specified field (i.e., pharmacy, radiology, emergency department, surgery and orders) Experience with requirements management, diagramming, use case development Experience in process design, reengineering, and requirements documentation methodologies Experience in the design and production of quality deliverables General understanding of Software Development Life Cycle Vendor relationship skills Skilled in Project Management, has ability to small projects Good communication skills, both verbal and written
Experience: Five (5) years of relevant technical or business work experience
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.