Mercy Health

  • Manager-Lab Operations

    Requisition ID
    Position Type
    Full Time
    Laboratory Services SGC
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    The Laboratory Manager is a leader and part of the provider care team who helps with diagnosis, treatment, and monitoring of patient conditions through the use of technical and scientific knowledge. This position is responsible for ensuring accurate, precise, and timely performance of laboratory tests. Laboratory managers are directly responsible for leading laboratory personnel and operations while assuring compliance and meeting all regulatory requirements consistent with the quality of a World Class Laboratory. This position is responsible for all managerial functions which includes fiscal management, planning and management of lab operations, quality management and Human Resource management. The Laboratory Manager will be required to exhibit excellent customer service skills in line with Mercy Signature Service in all internal and external customer interactions. Mercy Leaders are required to exhibit Mercy Leadership Attributes.




    Financial Performance

    Demonstrates stewardship of resources in regards to inventory, time management, and meeting productivity standards

    Monitors productivity standards and supply budget

    Develops yearly budgets to include capital, operations, and work load

    Develops projections for future needs

    Creates monitors to develop data to support sound business and strategic decisions

    Analyzes data to support sound business and strategic decisions

    Recognizes, explains, and resolves variances

    Participates in facility and Ministry committees and initiatives

    Operational Effectiveness

    Plans, implements, and controls laboratory operations

    Develops succession planning

    Supports growth, standardization, and consolidation initiatives

    Delegates responsibilities

    Ensures adequate staffing levels based on workload

    Ensures staff competency

    Ensures accreditation, regulatory, safety, and environmental standards

    Resolves internal and external customer issues

    Engages, coaches, mentors, and delegates based on team member talents

    Ensures established benchmarks such as turnaround time and performance improvement monitors are met.

    Performs the full range of testing and reporting according to department policies and procedures as required.

    Accurately performs and records quality control, calibration, and instrument maintenance as required

    Organizes, prioritizes and completes work to achieve defined turnaround times and expectations

    Troubleshoots and resolves problems or unexpected test results, in a timely manner

    Documents and communicate to appropriate stakeholders

    Completes incidence reports as necessary

    Develops and maintains new and current department policies and procedures

    Communicates professionally and effectively with co-workers, other healthcare professionals, vendors and the public.

    Demonstrates appropriate use of information systems (HIS, LIS, software, internet, etc.)

    Participates in all other laboratory functions as needed

    Workplace Excellence

    Champions and innovates change

    Works collaboratively with all co-workers to accomplish laboratory, department, hospital or Mercy organization goals.

    Participates and leads departmental, laboratory, hospital and organization meetings as required

    Maintains communication with leadership

    Maintains cooperative relationship with Mercy Lab

    Identifies and participates in the training and education of others

    Orders, monitors, and maintains inventory of reagents and supplies

    Demonstrates ability to maintain a calm work environment through the use of conflict resolution, encouragement, motivational skills and interpersonal tools.

    Performs special projects as required

    Performs other duties as required


    Performs Accounting of Stewardship evaluations

    Documents deviations from performance and behavior standards and develops and implements performance improvement plans in a timely manner in cooperation with Human Resources personnel.

    Utilizes critical thinking skills and demonstrates fact based decision-making skills

    Reviews and evaluates quality control in accordance with quality plan

    Documents findings and implements corrective action

    Demonstrates and documents competency in areas of assigned responsibility

    Reviews, evaluates and correlates laboratory results before releasing and reporting according to policies and procedures.

    Communicates and documents critical information according to policies and procedures

    Recognizes, identifies and engages in opportunities for process improvement

    Ensures quality and integrity of specimens prior to testing

    Ensures appropriate proficiency testing enrollment and performance

    Ensure accreditation inspection readiness

    Delegates and participates in proficiency testing

    Complies with all organization, hospital and laboratory regulations, policies and procedures

    Participates in collection and review of process improvement data

    Ensures validation and verification of new instruments, test kits or other

    Completes assigned projects within the time frame provided

    Acts as a liaison within the hospital or organization

    Actively participates in meeting accreditation standards

    Creates materials for the training, education, and competency of others

    Develops and delivers continuing education and competency to laboratory co-workers

    Creates and coordinates process improvement projects

    Researches new instruments, methods, kits, or other

    Leads validation and verification studies of new instruments, test kits or other

    Participates as an inspection team member as required

    Demonstrates less than 2 errors, requiring patient chart revision, in a continuous 12 months

    Continuing Education

    Accumulates a minimum of 16 CEU per year

    Accepted CEU

    Educational programs such webinars, on-line education, conferences, classes, etc.

    Programs must be related to medical laboratory science, leadership or provide education acceptable for acquisition of a position available at the hospital.

    A certificate of attendance or other documentation of completion is required

    Other developmental opportunities

    Must be approved by laboratory management prior to commencement

    Laboratory management will determine CEU award.

    Completes mandatory courses on time



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

    Education: Minimum Bachelors degree
    Experience: Three years clinical laboratory leadership
    Certifications: ASCP or equivalent of a Medical Technologist/Medical Laboratory Scientist or appropriate categorical certification
    Other: Bachelor’s degree or higher Current certification as medical technologist/medical laboratory scientist or appropriate categorical certification through the American Society for Clinical Pathology or equivalent. If ASCP certification was achieved after January 1, 2004, continuing certification maintenance must be documented to insure continuous and current certification Three years clinical laboratory leadership
    Preferred Education: Masters degree
    Preferred Experience: Five years clinical laboratory leadership


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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