Mercy Health

  • Supervisor-Clinical Support

    Requisition ID
    Other Allied Health
    Position Type
    Full Time
    Family Med SGC Ste 140
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Responsible and accountable for the planning, organizing and controlling the day to day clinical operations of the Clinic. Work independently with delegated authority and responsibility from the Executive Director. Collaborates with the Executive Director in the preparation and management of the daily schedule. Provides clinical leadership through development and maintenance of standards of the clinical practice. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards


    1.1 Fulfills patient care responsibilities when assigned to work with a physician. Duties may include rooming patients, obtaining the history, scheduling tests or surgeries and assisting the physician with various procedures, returning patient calls timely and providing pertinent information.

    2.1 Ensures a safe, supportive environment for staff, medical staff, patients, visitors, and students.

    2.2 Executes policies and translations of policies into operational procedures and protocols.

    2.3 Monitors clinical performance and practices. Initiates actions to correct deficiencies

    3.1 In collaboration with Medical Staff Leadership, organizes and implements daily Orthopedic office and call schedule in accordance with department goals and objectives, physician requests and needs.

    4.1 Participates in the development of clinical and departmental objectives with input from staff.

    4.2 Reviews and recommends revisions of policies, operational procedures and protocols annually and as the need arises. Presents plan to Director.

    5.1 Presents program changes, operational policies to staff. Seeks staff feedback about program and policy changes.

    5.2 Executes active quality improvement program with staff participation.

    5.3 Reviews and follows-up on notification forms; monitors trends of incidents and takes appropriate action on risk management issues.

    5.4 Seeks input from affected staff on negotiable issues, policy and procedure

    development and planning of changes.

    5.5 Attends appropriate committees for department representation.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: High school diploma or equivalent required some college preferred.

    Experience: Minimum five years working in a medical office.


    Other Skills and Knowledge:

    Basic computer; blood pressure skills, communication skills.

    Skill in tact and diplomacy in interpersonal interactions. Skill in understanding of patient education needs by effectively sharing information with patients and families.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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