Mercy Health

  • Communication Services Rep

    Requisition ID
    Position Type
    Part Time
    Days, Evenings, Holidays, Nights, To Be Determined, Varies/Rotating, Weekends
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    Answers and dispatches incoming, outgoing and interdepartmental phone calls utilizing a switchboard console, two-way radio and pagers; Monitors all alarm systems, security systems and execute disaster and emergency protocols; Prepare the necessary reports, update call lists and directories; train new personnel and act as a resource of departmental policies and procedures. Performs duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: GED or High School Diploma
    Licensure: None
    Experience: Previous Telecommunication experience and customer service skills preferred. Ability to prioritize in a multi-task oriented environment. Efficient computer, 1 key, and typing skills a must. Knowledge of Microsoft Office is preferred. Able to communicate effectively in English, both verbally and in writing.
    Certifications: Completion of S.A.F.E. Approach Level II within 6 months of employment.
    Other: Good oral and written communication, ability to handle occasional pressure due to varying call volumes and other emergent situations.
    Preferred Education: High school diploma or GED.
    Preferred Licensure: None
    Preferred Experience:
    Preferred Certifications: None
    Preferred Other:


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!