Mercy Health

  • RN Care Coordinator

    Requisition ID
    Position Type
    Part Time
    Home Care Services
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    “Mercy Hospital Rogers has been designated a Top 100 Hospital by IBM/Watson, formerly Truven, for 2019. We are the only hospital in the state of Arkansas receiving this award”



    Under the direction of the home health Clinic Manager and/or Director, the liaison nurse facilitates the efficient and effective coordination and intake of referrals for home health programs. In collaboration with the interdisciplinary team and care management, the liaison nurse facilitates home care placement and services for patients within the acute hospital needing home health services. The job includes assessing patient needs, directly offering patient choice, and coordinating transition of acute inpatients to care and services in the home for all agencies. The liaison nurse assures receipt of complete orders and information necessary for the delivery of home health services. The liaison nurse communicates the referral information to the home health program/location, which may include assisting in verification of insurance benefits, obtaining initial authorizations, and registering patients into home health software as needed. Completes other duties as assigned. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

    Responsibilities and Qualifications



    1. Coordinates continuity of care and referral of patients requiring home health in an efficient, comprehensive, and timely manner. 

    • Offers patients/family agency choice          
    • Coordinates the transition to home health services for acute patients. 
    • Provides education regarding home health services to patients, families, physicians, coworkers and others in the community.


    2. Documents and organizes information in a manner which is complete, accurate and legible in all designated areas:

    • Compiles and screens referral information to determine qualifying home health program criteria for Medicare, Medicaid, and insurance/third party payors. 
    • Extracts and coordinates the transfer of medical information necessary for home health and performs initial data entry as needed. 
    • Initiates and assists with coordination of charity applications when appropriate. 
    • Collaborates effectively with referral sources, patient, family, physicians, insurance/third party payors and other members of the healthcare team. 



    3. Communicates verbally and non-verbally in a concise, effective, friendly, helpful and professional manner to patients, coworkers, home health agencies, physicians, family/significant others, insurance payors, and others involved in the care of the patient. 

    • Verbal, written, and electronic communication is accurate, concise, and timely.
    • Collaboration/Communication: Ensures patient’s needs are met with the transition into home health services.
    • Answers all pages, telephone calls, and electronic messages promptly and professionally.



    4. Assists with insurance verification and initial authorizations as needed. Communicates applicable and necessary financial information to the appropriate program, and enters documentation timely into software programs as needed. Assists with home health and/or case management tasks in relation to the transition of care to the home health setting.  


    5. Actively supports performance improvement initiatives by following policies and procedures, providing ongoing peer education, and participate in departmental activities (i.e. Customer Service, Physician Satisfaction, Coworker Satisfaction, and/or Process Improvement.

    • Participates in the identification of referral trends, problem identification, and problem resolution related to the home health referral process. 
    • Compiles and analyzes referral statistics by creating daily, weekly, monthly, and/or annual reports as needed to look at program utilization, referral trends, and issues. 
    • Participates in departmental and organizational process improvement activities. 
    • Understands and complies with organizational policies/procedures, Joint Commission standards, Arkansas Department of Health Standards, applicable laws, and regulations. 


    6. Demonstrates behavior and performance that is supportive of cost effective and high quality care in the process of transitioning patients into home health. 

    • Efficiently serves as a liaison between home health programs and physicians, community referral sources, patients, family members, case management, interdisciplinary team members and other members of the community. 
    • Responsible for maintaining ongoing working knowledge and understanding of home health programs, referral processing, admission policies/procedures, and insurances payor requirements.



    7. Enhances professional growth/development, and provides education/resources for home health services to physicians, referral sources, coworkers, patients/families, and the community. 

    • Attends educational programs, mandatory inservices, workshops and department meetings.
    • Maintains current working knowledge related to federal regulations, state regulations, and standards for home health agencies. 
    • Maintains updates and current operational standards with Electronic Medical Record systems and other information systems in an efficient and timely manner to meet regulatory and compliance requirements.
    • Incorporates knowledge obtained into referral and practice patterns. 
    • Responsible for assisting with the development and implementation of customer service initiatives. 



    8. Provides safe environment of care for patients, visitors, and coworkers.

    • Demonstrates current knowledge of role in: - Disaster Planning (including documentation) - Fire Safety - Standard Precautions - Hazardous Material Identification - Electrical Safety


    9. Provides population specific knowledge and skills where applicable. Works effectively with various ages, cultures, and ethnic groups. Utilizes appropriate tools and resources for age, cultural, and/or ethnical needs. 



    Education: Graduate of an accredited school of nursing.

    Licensure: Current Arkansas RN license. Current valid driver's license.

    Certifications: BLS certification. Current valid driver's license and ability to drive.

    Other: Ability to read and communicate effectively in English. Basic computer skills and strong communication skills are required.

    Preferred Experience: One year of previous experience in clinical nursing preferred. Home health experience preferred.

    Preferred Certifications: 

    Preferred Other: Additional languages preferred.


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