Mercy Health

  • RN - Phone Triage

    Requisition ID
    Position Type
    Full Time
    Mc Wh Kennerly Ste 405
    US-MO-Saint Louis
  • Overview

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    We’re a Little Different


    For more than 140 years, we’ve carried out Christ's healing ministry as St. Anthony’s Medical Center, delivering compassionate care to area residents. Today, as Mercy Hospital South, we continue that legacy.  Mercy Hospital South is the third-largest medical center in the St. Louis metropolitan area.  Our team offers advanced medical treatment in several specialties, including acute rehabilitation, cardiology, maternity services, oncology/cancer care, orthopedics, neurology/stroke, surgery and emergency medicine.


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    This is an all-female OB/GYN clinic and previous experience working in OB/GYN or Women's Health is preferred. 

    Responsibilities and Qualifications

    To provide direct patient nursing care via the telephone.  The licensed professional nurse utilizes the nursing process composed of the following elements: Assessment, Analysis, Plan, Implementation, and Evaluation to provide this delivery of care through telephone triage/communication.  The position incorporates health advice, health care coordination, health promotion and patient care follow-up as outlined by our physicians. Interacts with patients providing counseling & routine follow up, triage nurse also performs support functions that are related to patient care, ie, prescription refills, prescription medication insurance authorizations, ordering required lab work,  booking same day appointments within our office, coordinating needed follow up appointments for patients, including but not limited to:  mammograms, CT-MRI, bone density, colonoscopy.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Licensure/Certification Requirements: Licensed as a professional registered nurse in the State of Missouri.

    Education Requirements: Missouri State Board of Nursing/Family Nurse Practitioner ANCC Commission on Certification.  Minimum of three years experience as an RN, preferably in a physician practice.  Experience using an electronic medical record is preferred. 

    Environmental Conditions: Employee may be exposed to: fumes, radiation, electrical hazards, blood borne pathogens, and computer work.

    Physical Demands: Employee is required to stand and walk frequently and to sit occasionally.  Employee mush lift/carry light loads (20 pound maximum) occasionally.  Employee is required to bend, squat, walk, and lift floor-to-waist occasionally; reach forward and overhead frequently.  For repetitive action, employee is required to use one hand for simple grasping, pushing/pulling, and both hands for fine manipulation.

    Scheduling Expectations: Normal hours are 8:00am to 4:30pm or 8:30am to 5pm, Monday through Friday.  Employee may be required to work as needed to meet the demands of the practice or be released early due to low census.

    Preferred: Experience working in OB/GYN or Women's Health 


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds for benefit eligible coworkers. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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