Mercy Health

  • Medical Navigator

    Requisition ID
    Other Allied Health
    Position Type
    Full Time
    Mercy Medical Destinations
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Facilitate the patient/guests’ experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


    Answer telephone(s) which may include after hour telephone calls.

    Coordinate office visit(s), testing, procedures and/or surgery. Confirm pre-authorizations and/or notifications as dictated by contracts with employers and TPAs has been obtained.

    Set-up travel arrangements, as necessary, for patients and their family members.

    Escort for patients through their visit(s) at Mercy. Facilitate PhysiciansÂ’ Care Plan Conferences for each patient.

    Facilitate and/or answer patient questions and/or concerns about treatment plan and program .

    Communicate with stakeholders including patients, physicians, clinics, and Medical Destinations team members. Track and report statistics and information as requested.

    Monitor deadline and turnaround times and communicate issues, barriers, and needs to ensure that Mercy maintains their contractual obligations (i.e. time between referral received and appointment scheduled).

    Wears proper personal protective equipment when appropriate. Observes universal precautions consistently. Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.

    Collect Medical Records



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

    Education: High school diploma.
    Licensure: Valid Driver's License
    Experience: Previous experience in a Medical Office.
    Other: Critical thinking and problem solving skills. Professional verbal and written communication skills with the ability to type 50 wpm. Knowledge of Microsoft Office.
    Preferred Certifications: BLS preferred


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!