Mercy Health

  • Patient Svc Representative-PRN

    Requisition ID
    Position Type
    Rehab Admin
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    *To learn more about Washington, MO; please visit our Landing Page at

    Responsibilities and Qualifications



    Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Registers patients in the EPIC. Schedules patient appointments in the EPIC and keeps up with necessary insurance authorizations and referrals. Offers estimates and collects payments. Facilitates, Monitors and Maintains department schedules under direction of Supervisor or Manager. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. Ensures compliance with all Federal and State regulations and Joint Commission. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.




    Safety/Risk Management

    a. Adheres to Mercy safety regulations.

    b. Assesses safety needs and provides for a safe and clean environment in reception area.

    c. Observes changes or unusual occurrences in patient condition and reports them immediately to the appropriate personnel.

    d. Follows policy/procedure for completion of incident reports.

    e. Follows confidentiality policy/procedure.

    f. Complies with patient rights/regulations.

    g. Complies with Infection Control Guidelines.

    h. Creates a safe environment: Fall Precaution; Patient I.D.; Unit/Departmental Specific Policies

    i. Respects patient/guest’s personal property.

    j. Adheres to hospital wide and specific department safety regulations: Fire and Tornado; Environmental Safety.

    k. Performs equipment safety checks as appropriate.


    Complex Aspects

    a. Obtains and verifies referrals per department and insurance company policy.

    b. Triages calls according to departmental requirements.

    c. Takes complete and accurate messages according to departmental requirements.

    d. Assists in the orientation of new personnel.

    e. Prioritizes appropriately and utilizes good judgment in use of time.

    f. Utilizes appropriate resources in completing work assignments.

    g. Participates in QI activities that ensure and enhance departmental operations and quality of patient experience.

    h. Offers suggestions as to how departmental processes can be improved.

    i. Ensures correct billing of insurance to include confirming all worker’s compensation claims and process.

    j. May assist with patients for vital signs or as a help to licensed co-worker, proper training/competency required.


    Primary Aspects

    a. Performs general clerical duties: processes mail as appropriate, filing, makes copies, chart building and maintenance, etc.

    b. Registers patients in EPIC and updates all required patient information, i.e.; demographics, insurance information, referrals, medical history, etc.

    c. Schedules and verifies appointments accurately in a timely manner.

    d. Balances and closes cash drawer daily and keeps accurate count of petty cash.

    e. Enters charges and Scans Documents as required.

    f. Participates in continued educational opportunities to expand knowledge base

    g. Demonstrates the ability to perform job functions without supervision.

    h. Demonstrates the ability to be flexible, organized, and function appropriately under stressful situations.

    i. Performs other job duties as assigned.


    Communication Management

    a. Promptly answers and screens telephone calls in a professional customer friendly manner.

    b. Greets patients promptly, courteously and in a professional customer friendly manner.

    c. Accepts delegation of tasks.

    d. Communicates with other staff members to optimize departmental efficiencies and care of the patient.

    e. Professionally and timely interacts with other departments to ensure effective health care delivery to our patients.

    f. Actively seeks feedback and positively accepts it. Ensures positive interpersonal communications.

    g. Review departmental communications in a timely manner. h. Participates in departmental meetings and supports new ventures with enthusiasm.

    h. Handles complaints or problems appropriately. Refers problems to appropriate individual, as needed.



    a. Performs department specific computer functions.

    b. Demonstrates appropriate knowledge and use of equipment including computer, typewriter, copier, calculator, fax, etc.  

    c. Verifies next day’s schedules and make corrections as needed.

    d. Understands applications and effectively uses credit/debit card swipe.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: High school diploma or equivalent required.

    Experience: Minimum of 1 year medical office experience.

    Certifications: BLS

    Other: Excellent keyboard and computer data entry skills. Familiar with Windows applications. Knowledge of medical terminology and health insurance programs required. Must possess good interpersonal communication skills, with the ability to communicate effectively with patients of all age groups. Excellent customer service skills.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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