Mercy Health

  • Patient Service Representative

    Requisition ID
    Position Type
    Rehab Admin
  • Overview

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    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    *To learn more about Washington, MO; please visit our landing page at


    Responsibilities and Qualifications



    Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Registers patients in the EPIC. Schedules patient appointments in the EPIC and keeps up with necessary insurance authorizations and referrals. Offers estimates and collects payments. Facilitates, Monitors and Maintains department schedules under direction of Supervisor or Manager. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. Ensures compliance with all Federal and State regulations and Joint Commission. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: High school diploma or equivalent required.

    Preferred Experience: Minimum of 1 year medical office experience.

    Certifications: BLS

    Other: Excellent keyboard and computer data entry skills. Familiar with Windows applications. Knowledge of medical terminology and health insurance programs required. Must possess good interpersonal communication skills, with the ability to communicate effectively with patients of all age groups. Excellent customer service skills.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


    PRN, front desk, Franklin County, medical secretary, admitting representative

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