We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
System administration of enterprise healthcare Windows Client infrastructure including System Center Configuration Manager (SCCM), Group Policy, InTune, Application Virtualization, Windows update, client health, hardware selection, drivers, imaging and other major technologies that impact these areas. Provide ongoing support, maintenance, and improvements to the environment.
Involves working with business application owners to design and implement new technology, improve the overall system from infrastructure to endpoint configuration, and support the existing system ensuring availability, recoverability, and performance integrity through production support and maintenance. All positions in this job family participate, to some degree, in the following activities:
Design – Researching, recommending and designing new technologies, new configurations and enhancements to existing systems; providing consulting advice to customers on the capabilities of technology and the network environment
Deployment / Implementation – Planning and executing the implementation of new applications or system integration testing
Production Support – Configuring, monitoring, troubleshooting, assisting and enhancing customer support
Administration of System Center Configuration Manager (SCCM) infrastructure design, upgrades, system health, and performance improvements.
Research and plan future management of Windows infrastructure and clients based on Microsoft technologies.
Works closely with other Windows system administrators and may have responsibilities or opportunity to work with application packaging or Mobile Device Management administrators.
Proactively defines, configures, and monitors systems performance and capacity.
Assist other business teams that rely on SCCM for patching or application deployment. Provide guidance to build reports that show the system health and patch compliance.
Advise business application owners in design of new application deployment and system capabilities and constraints.
Works outside immediate discipline to coordinate with other business groups in coordinated troubleshooting efforts.
Experience in Windows Administration using Microsoft System Center Configuration Manager
Proficiency applying IT methods, professional knowledge, Mercy standards and practices to complex tasks and situations
Ability to build keep effective work relationships with business partners, professional peers, and other team members
Willingness to coach others from less experienced IT professionals or those who are technology challenged
Keep up-to-date with new technologies and documentation to ensure operational and functional services
Respond to unfamiliar, undefined, unexpected, or unstable situations with technical recommendations and professional courtesy
Operate with minimal supervision
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Bachelor's degree in related field, specialized training, or equivalent work experience
Five (5) years of relevant technical or business work experience
Understand basic network concepts.
Solid understanding of a variety of operating systems.
Ability to work in a complex technical environment.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.