Mercy Health

  • Clinic Training Coord-Clinical

    Requisition ID
    Other Allied Health
    Position Type
    Full Time
    SJ Clinic Administration
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Responsible for developing and maintaining exceptional customer satisfaction with centralized education services for clinical co-workers including but not limited to those serving in inpatient, ambulatory, home care and long-term care settings. Assists with strategic planning for consolidated clinical education services offered at local levels. This position leads clinic education services scope: orientation, competency program, in-service education, and continuing education in assigned community. Serves as a trainer and leader for the Mercy University - Clinic Academy program in the community assigned working with Training Manager – Clinic Education and peer TDO trainers and Mercy University – Clinic Academy site operational leaders to assist with the development and enforcement of policies, procedures, and operational training content. This individual must be willing to cross departmental lines and assist operationally when patient needs recommend it. This individual must be able to fill in for peer Training Coordinators in their assigned community when a position is vacant and licensure allows. This individual must be willing to integrate into the clinic setting at designated Mercy University – Clinic Academy site and partner with site operational leader to ensure TDO training goals and operational goals are aligned. Ensures Mercy Values and Charisms are reflected in all aspects of training in the assigned community. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


    • Embrace strategic vision, balancing knowledge and understanding of Mercy-wide, Communities, and TDO-specific plans and goals. Take a support role in the promotion of Mercy-wide, Communities and TDO-specific initiatives.
    • Responsible for the day-to-day training of clinic co-workers.
    • Provides oversight and demonstrates ownership for training curriculum through installation and on-going improvement.
    • Work with the Training Manager – Clinic Education to provide support during the implementation of TDO clinic education projects, change management, and performance improvement focused on behavior modification or change.
    • Responsible for the coordination, delivery, and facilitation of education and training in the community assigned for leader and co-worker audiences with confidence, preparedness, and polished platform skills
    • Leads and develops assigned clinic co-workers within the assigned community through ongoing feedback, coaching, and performance management.
    • Support Mercy design of training and education modules, blending sound best practice research, adult learning techniques, creativity, and the mission, values, charisms, and vision of the Sisters of Mercy.
    • Steward resources through wise utilization of time allotment, human resources, and designated space to ensure excellent training outcomes.
    • Able to lead medical intervention training/education emergency initiatives in the case of disease outbreak  
    • Work with the Training Manager – Clinic Education to establish standards for workflow, policy, and behavior competency in the Mercy University – Clinic Academy setting and in the curriculum for the assigned community.
    • Work with the Training Manager – Clinic Education and clinic leaders to identify and manage co-worker, both new and existing, training progress to ensure optimal training outcomes are achieved in the community assigned.
    • Conducts regular status evaluations of training clinic co-workers incorporating feedback from all individuals participating in their training. Feedback from these evaluations will be shared with clinic leaders and the co-workers themselves to ensure appropriate training progress.
    • Obtain and maintain certification in all clinic positions as licensure allows.
    • Maintain all external certification and licensure per Ministry requirements and state law.
    • Performs other work duties as assigned



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Minimum Required Qualifications


    Associate's Degree or comparable experience in a clinical, educational, or management area of expertise. Must be a certified Medical Assistant or licensed nurse.

    Other Skills and Knowledge:

    • Superior relationship-building and interpersonal skills.
    • Superior goal accomplishment skills.
    • Demonstrated ability to coach and mentor others.
    • Strong assertiveness skills; able to manage conflict in a variety of situations.
    • Demonstrated module/curriculum design and implementation skills.
    • Demonstrated facilitation/training skills.
    • Superior organizational skills.
    • Superior written and verbal communication skills.
    • Able to travel within the community as needed, with occasional assistance in neighboring communities possible.


    Preferred Qualifications


    Bachelor's Degree in a clinical, educational, or management area of expertise. Advanced clinical education and/or training/education certification desirable.


    Licensed Practical Nurse or Registered Nurse


    Three (3) years experience in training and development, one (1) year clinic experience, and three (3) years of experience leading people, processes or projects.


    Advanced clinical education and/or training/education certification desirable


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect with Mercy

    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!