We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsible for developing and maintaining exceptional customer satisfaction with centralized education services for clinical co-workers including but not limited to those serving in inpatient, ambulatory, home care and long-term care settings. Assists with strategic planning for consolidated clinical education services offered at local levels. This position leads clinic education services scope: orientation, competency program, in-service education, and continuing education in assigned community. Serves as a trainer and leader for the Mercy University - Clinic Academy program in the community assigned working with Training Manager – Clinic Education and peer TDO trainers and Mercy University – Clinic Academy site operational leaders to assist with the development and enforcement of policies, procedures, and operational training content. This individual must be willing to cross departmental lines and assist operationally when patient needs recommend it. This individual must be able to fill in for peer Training Coordinators in their assigned community when a position is vacant and licensure allows. This individual must be willing to integrate into the clinic setting at designated Mercy University – Clinic Academy site and partner with site operational leader to ensure TDO training goals and operational goals are aligned. Ensures Mercy Values and Charisms are reflected in all aspects of training in the assigned community. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Minimum Required Qualifications
Associate's Degree or comparable experience in a clinical, educational, or management area of expertise. Must be a certified Medical Assistant or licensed nurse.
Other Skills and Knowledge:
Bachelor's Degree in a clinical, educational, or management area of expertise. Advanced clinical education and/or training/education certification desirable.
Licensed Practical Nurse or Registered Nurse
Three (3) years experience in training and development, one (1) year clinic experience, and three (3) years of experience leading people, processes or projects.
Advanced clinical education and/or training/education certification desirable
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.