Mercy Health

  • Medication Access Program Assistant

    Requisition ID
    Position Type
    Full Time
    Community Med Access Program
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    The Medication Access Program (MAP) Assistant is responsible for assisting the MAP Coordinator in the process of developing and submitting applications for patients in need of assistance in the acquisition of prescription medications. This person regularly interacts with referred patients and uses their personal financial, insurance, and medical information to identify appropriate drug assistance programs offered by the pharmaceutical industry and to determine the patient’s eligibility for identified programs. The MAP Assistant must evaluate patient-specific information for relevance, accuracy and completeness in order to maximally benefit each patient’s specific circumstances. This person will regularly interact with SJHS co-workers such as medical providers, case managers, clinic and hospital nurses, social workers, and pharmacists. In addition, this individual will regularly interface with representatives of over 30 different pharmaceutical companies. This person will also perform related duties as assigned.


    Collects patient-specific information related to their personal finances, healthcare insurance (including unexercised options), and prescription medication needs.

    Enters accurate patient-specific information into patient tracking software.

    Conducts effective face-to-face and/or phone interviews with patients to complete information gathering process.

    Identifies appropriate medication assistance options for specific patient circumstances.

    Prepares patient- and drug-specific written applications for submission to physician offices.

    Reviews applications returned by physician offices to insure compliance with application requirements prior to sending to pharmaceutical company.

    Communicates in a timely and effective manner with pharmaceutical companies to initiate new applications and order refills.

    Communicates in a timely and effective manner with pharmaceutical companies to order prescription refills.

    Provides effective monitoring of pharmaceutical company processing of applications and refills to prevent interruption of patients’ drug therapy.

    Accurately integrates the documentation files of patients transferred from other assistance programs into the MAP operating process.

    Creates thorough and accurate letters of appeal when applications for assistance are denied.

    Consistently demonstrates the ability to maintain effective communications with patients, clinics, sponsors, case managers/social workers, and pharmacists involved in the process.

    Consistently displays willingness and skill in carrying out problem-solving activities, whether related to issues involving patients or the operating procedures of MAP.

    Seeks assistance/advice from appropriate individuals when necessary.

    Maintains a consistently productive work environment.

    Observes universal precautions consistently.

    Wears proper personal protective equipment when appropriate.

    Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.

    Meets Health System attendance standards.

    Performs other duties as assigned.




    Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:



    • Qualification 1: High school diploma required.
    • Qualification 2: Previous experience in health care preferred, particularly that which involved use of medical and/or pharmaceutical terminology. Should have experience in data entry.

    Other: Skills, Knowledge, and Abilities: Must, at minimum, have working knowledge of MS Word and Excel, and be willing to develop advanced user skills in Word, Excel, and Access.



    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!