Mercy Health

  • Office Specialist

    Requisition ID
    Position Type
    Full Time
    Mercy Therapy Services-Hwy 102
  • Overview

    Job Template Header


    Mercy Hospital Rogers has been designated a Top 100 Hospital by IBM/Watson, formerly Truven, for 2019. We are the only hospital in the state of Arkansas receiving this award


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications



    The Office Specialist (OS) will assist the office operations coordinator, director, and/or clinic supervisor/rehab team leader with a wide variety of office operational duties. Duties may include, but not be limited to: staff/patient scheduling, insurance prior authorizations, billing, supply ordering/management, patient chart organization/management and other specialized office duties as assigned. Responsible for obtaining insurance benefits for patients who are being scheduled for therapy procedures, collecting patient copays, and entering patient charges in a timely manner. Requires knowledge in the medical field and insurance benefits. Requires attention to detail and a high degree of accuracy and customer satisfaction as well as strong telephone, computer and customer service skills. Maintain patient confidentiality, display a positive attitude and will be adaptable to change. Requires functioning in a multitasking environment. Completes other duties as assigned. Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.




    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:



    • Education: High school graduate or equivalent.
    • Other: Basic medical terminology, typing/computer skills, and ability to read and communicate effectively in English. Excellent communication skills. Ability to work effectively in a multi-tasking environment.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!