Mercy Health

  • Dispatcher, Full Time

    Requisition ID
    2019-796196
    Category
    Support Services
    Position Type
    Full Time
    Shift(s)
    Evenings, Holidays, Weekends
    Department
    Voice Service Communications
    Location
    US-MO-Saint Louis
  • Overview

    Job Template Header

     

    We’re a Little Different

     

    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  

     

    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

     

    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

    Responsibilities and Qualifications

    Serves as Dispatcher for Safety and Security, Maintenance Departments, and Mercy East Region Offsite locations.  Dispatches respective requests (in a logical order) immediately upon receipt of the request.  Answers phone lines within 3 rings.  Answers phones in a courteous manner consistent with the mission and values of Mercy.  Also, serves as the Communications Center for Mercy Hospital St. Louis by processing incoming, outgoing and inter-department telephone calls. Receives requests for Public Safety, Clinical Engineering, and Maintenance and enters requests Report Exec, Epic, and EasyNet (respectively). Confirms requests and enters requests in Report Exec, Epic, EasyNet, and Maintenance Work Order Request System. Also provides assistance to physicians, patients, family members, staff of Mercy and the general public through the correct, expedient, and courteous transferring of calls, overhead paging, or beeper communications. Provides patient location information as well as answers specific hospital inquiries and locating resources for additional information. The Dispatcher must also perform the function of contacting emergency medical teams for emergency procedures, according to department protocols and other services requested. The Dispatcher must be able to sit at a computer for long periods of time. The Dispatcher reports to the Communications Center Supervisor.

     

    Qualifications:

    Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:

     

    • Education:  High School Diploma or equivalent
    • Preferred Experience:  1 year of Dispatch experience and 2 years of Customer Service Experience.
    • Other: Strong computer skills, must be able to handle several activities simultaneously.  Must be courteous and customer service oriented.

     

    We’ll Support You at Work and Home

     

    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

     

    What Makes a Good Match for Mercy

     

    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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