Mercy Health

  • Financial Counselor

    Requisition ID
    Position Type
    Full Time
    Days, Evenings, Weekends
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Responsibilities and Qualifications

    Performs patient account functions including billing of Self Pay accounts and follow-up collection activities until final resolution on assigned accounts. Answers questions on itemized bills; acts as a liaison between the hospital and patient. Assigns selected accounts to collection agency as needed. Maintains communication with patient and collection agency so as to further final resolution of account. Handles all functions related to bad debt accounts. Processes Charity applications and Bank Loan applications. Counsels patients on all payment options. Additional duties may be assigned by the Business Office Director. In communicating with patients, families, visitors and co-workers, a caring, friendly, personal and professional approach is expected.



    Responsible for maintenance of accounts being written off to bad debt, charity, payroll deduction and liens.

    Monitors activity on accounts that are written off to agencies.

    Responsible for reporting payments to the agency when patients pay the hospital direct.

    Files patient files in the appropriate section so that the information can be readily accessible.

    Responsible for purging accounts that have been classified as canceled and returned by the agency.

    Responds to patients inquiries about their bill via phone or written correspondence.

    Responsible for the coordination of suit request by the agency.

    Responsible for the processing of all charity applications.

    Responsible for the processing of all bank loan applications.

    Counsels patients on all available payment options.

    Makes address changes, etc. on patient records for billing and payment activity.

    Monitors accounts that are set for review by the collection manager.

    Print self pay bills for patients.

    Print monthly statements.

    Monitors self-pay accounts and refers them to a collection agency, if appropriate.

    Wears proper personal protective equipment when appropriate. Observes universal
    precautions consistently. Wears clothing and Health System badge consistent with
    dress code, and attends to personal hygiene to maintain a clean, well-groomed
    appearance. Meets Health System attendance standards. Performs related duties as



    Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:


    Education: Must have computer knowledge, typing skills and knowledge of basic math. Prefer candidate with knowledge/education of business office procedures, medical terminology and insurance procedures.
    Licensure: NONE
    Experience: Previous experience in insurance billing, ICD-9 and CPT Coding and basic knowledge of credit and collections preferred. Must have data entry experience.
    Other: Ability to read, understand and follow written and oral instruction including instructions related to computer software. Must demonstrate a friendly and caring attitude with good telephone and communication skills. Accurate data entry skills preferred over speed. Ability to collect data, establish facts and draw valid conclusions. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff and the public.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect with Mercy

    What if I am not ready to apply? Submit your resume here and be considered for future opportunities!