We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Organizes the departments and areas of responsibility and establish the responsibility and accountability for patient care and personnel.
1.1 Participates in developing departmental goals and objectives which tie to the strategic plan and mission of the organization and supports invocations in nursing practices.
1.2 The scope of services for each department is defined in writing and care is provided in accordance with written goals and scope of service.
1.3 Ensures that established nursing standard for patient care and standards for nursing practice are consistent with recent research findings and recognized professional standards.
1.4 Participates in nursing management meetings in order to promote open communication and cooperative and collaborative working conditions across all patient care areas, assuring that nursing care is consistent throughout the institution.
1.5 Participates in biweekly nursing management meetings in order to promote open communication and cooperative and collaborative working conditions across all patient care areas, assuring that nursing care is consistent throughout the institution .
Actively participates with other department leaders to assure the integration of the departmental services with the organization's primary functions.
1.6 Actively seeks information that pertains to the overall functioning of the departments within the hospital with regards to administrative and organizational activities.
1.7 Meets with the CNO to provide updates on patient care services in the areas of responsibility.
1.8 On an annual basis, reviews with the VP of Nursing the implementation and evaluation of the institutional goals and strategic plan and makes suggestions regarding new patient programs/services as they relate to areas of responsibility.
1.9 Participates in the development and evaluation of hospital policies and procedures, providing input.
1.10 Actively participates on hospital committees as assigned, assuring that action and decisions are consistent with nursing standards.
1.11 Represents Nursing at Medical staff department, section and committee meetings as appointed by the VP of Nursing.
1.12 Develops annual ministry achievement goals/objectives which support the strategic plan. Provide annual report of key results.
Recommend and operate with an annual budget to meet the needs and objectives of areas of responsibility.
3.1 Prepare yearly for the budgetary process by collecting and analyzing data used in capital budgets, as well as overall operating revenue and expenses.
3.2 Tie goals of the departments to the budgetary process to ensure that increased or decreased revenue, expenses, and/or capital budget items are correctly determined.
3.3 As part of the budget process, evaluates departmental plans for the provision of care to determine staffing appropriateness in meeting patient needs. Recommends sufficient number of qualified and competent staff to provide care.
3.4 Monitors the allocation of human resources, addressing variances through meetings with managers.
3.5 Analyzes cost indicators, such as productivity, supply expenditures and capital expenditures and implements strategies to comply with acceptable targets.
3.6 Researches and recommends to administration and financial officer appropriate charges for procedures/services provided in departments.
3.7 Continuously investigate opportunities and implement ways to provide patient care services in a more cost-efficient manner.
Assist in the development, implementation and evaluation of programs that promotes the recruitment, retention, development and education of nursing staff.
4.1 Provides inservices of pertinent managerial issues for the Unit Directors of each area.
4.2 Works with Recruiter in implementation of strategies for recruitment and retention programs.
4.3 With the management staff, determine the qualifications and competence of staff who provides patient care services. Monitors staff compliance to competency requirements.
4.4 In cooperation with Education Resources, designs orientation, inservice and continuing education programs to meet the needs of all levels of staff, enhancing staff competency.
4.5 Serves as the liaison and channel of communication between the Administration and the managerial staff.
4.6 Participates in selection, retention, promotion and termination process of personnel to remain within budgeted standards, and maintaining appropriate skill mix and nurse/patient ratios.
4.7 Through planned meetings, provide guidance, counseling and support for managerial/staff to ensure effective utilization, supervision and development of staff.
Department maintains low turnover reflecting effective leadership in sustaining a health work environment.
Participates with other key personnel, medical staff and hospital staff in planning and managing process to measure, assess and improve the quality of clinical and support activities.
5.1 Maintains appropriate quality control programs.
5.2 Actively participates in interdisciplinary, interdepartmental performance improvement activities, and assigns staff to participate.
5.3 Assumes responsibility for acting on recommendations generated through performance improvement activities.
5.4 Assists with evaluation of current nursing practice and patient care delivery to identify opportunities to improve quality, appropriateness and efficiency of care and to ensure uniformity in the performance of patient care processes.
5.5 Monitors nursing matrix systems to evaluate adequacy of nursing care hours and skill mix to meet patient care requirements.
5.6 Monitors patient satisfaction through patient surveys with investigation and resolution of problems/concerns in a timely manner. Reports findings to Vice President and provides feedback to staff.
5.7 Demonstrates practice of positive customer relations through working relationships with medical staff, patients, visitors and co-workers.
Participates in community and professional activities to enhance personal and professional growth.
6.1 Actively participates in an approved civic, business, or community organization as hospital representative.
6.2 Documents active participation in a profession or other approved organization.
6.3 Enhances knowledge of innovations and developments in health care, nursing, human resources and financial management through documented continuing education activities.
Manages the Environment:
7.1 Utilizes the MER to record events, provides investigation and indicated follow-up.
7.2 Immediately notifies CNO and Quality Executive Director of bad outcomes within the department to include, but not limited to: Sentinel events, Near misses, and potential risk-related issues.
7.3 Performs ECRI Risk Assessment, identifies top 3 risk issues/areas, effectively implements plan to reduce risk within the department.
7.4 Implements and sustains risk-reduction strategies as identified in RCA's.
7.5 Ensures co-workers practice within their defined scope of practice.
7.6 Is a visible patient safety champion, engages co-workers in safety activities.
7.7 Ensures department policies are up-to-date, evidence-based, and staff trained according to policy.
Practices the Mercy Philosophy:
Creates/Sustains a Healthy Work Environment:
8.1 Effectively provides vision and mission to co-workers and inspires team to achieve excellence.
8.2 Actively lives out our mission, vision and values by participating in community service events.
9.1 Meets regularly with CNO to keep him/her informed of progress-to-date, at a minimum on budget variances, quality and safety variances, and significant issues related to the workforce.
9.2 Communicates with physicians to identify opportunities for improvement and follow-up accordingly.
9.3 Attends 2 of 4 town meetings to keep informed of hospital-wide information.
9.4 Attends 80% of staff meetings.
Service Excellence and Quality Care
10.1 Responsible for utilizing the Institute of Medicines 6 Quality Aims as an organized approach to creating service excellence in care/services (Safe, Timely, Efficient, Effective, Equitable, and Patient Centered).
10.2 Press-Ganey Patient Satisfaction scores need identified goal through the execution of MMHC's Personal Service Plan.
10.3 Embraces evidenced-based nursing practice to achieve quality patient care with the nursing-sensitive quality indicators.
10.4 Develops quality dashboard, identifies metrics, set goals and makes improvements in patient care as identified in the department's outcomes.
10.5 Ensures department runs efficiently and effectively as evidenced by indicated outcomes.
10.6 Ensures co-workers maintain certification and competencies so that HR/Education files are complete and accurate
11.1 Engages co-workers in improvements in patient care by implementing/sustaining a shared governance model.
11.2 Gallup scores reflect consistent improvements (or maintain high scores) reflecting and engaged workforce.
Implements hospital projects effectively:
12.1 Effective implements EPIC and maximizes its use within the department to improve quality care.
12.2 Effective implementation of Tower Transition Plan to ensure the patient's safety and satisfaction with their care.
12.3 Effective implementation of hourly rounding with purpose as evidenced by increased patient satisfaction with pain management and decreased falls.
12.4 Effective implementation of bedside report as evidenced by reduced # of events associated with poor hands-offs.
12.5 Utilizes Nursing Strategic Plan (to be determined) to prioritize/align leadership focus and attain indicated goals.
Each career at Mercy represents unique members of our caring ministry’s “body”, working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you’ll bring with you:
Education: Bachelor's degree, BSN or a graduate of an accredited school of Nursing.
Licensure: Current RN License in the State of Oklahoma.
Certification: BLS, ACLS, and TNCC certification required.
Experience: Clinical experiene required. Knowledge of Nurse Practice Act, and State Health requirements. Ability to be self-motivated and to work with others. Skills in leadership and communication.
Knowledgeable and able to perform duties in all areas of nursing
service. Understands and practices the Institutional Core Values of
Dignity, Justice, Stewardship, Compassionate Service and
Preferred Experience: Three to five years of clinical and management
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.