Mercy Health

  • Executive Director-Operations

    Requisition ID
    Position Type
    Full Time
    Joplin - Adminstration Admin 1
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Accountable for Primary Care, Surgery, Medical Specialty and hospital based operations within Mercy Clinic with specific emphasis to be placed on patient satisfaction, physician satisfaction, co-worker satisfaction, business growth and development, and quality. Responsible for the financial performance of offices and the presentation of financials to physicians & managers. Also responsible for strategic operations and initiatives within Mercy Clinic such as regional hospitals, market development, relations, Clinic acquisitions and development, patient safety, risk management and compliance. Will also service on system wide committees and task forces as assigned. Position requires the ability to communicate effectively with physicians, senior management, and co-workers. Position will require travel on a daily basis to clinic locations. Must be a selfstarter and able to work independently. This person will take an active role in the communities in which they service. The incumbent in this position shall integrate the Mercy Values of Dignity, Justice, Service, Excellence and Stewardship into his/her management style. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

    Responsibilities and Qualifications

    Effectively manages Mercys strategic initiatives. Oversees implementation of System policies and procedures.

    Monitors and manages financial performance of the clinics.

    Holds regular meetings with co-workers & physicians.

    Assists in the recruitment and retention of new physicians and mid-level providers.

    Serves as an interface and information disseminator among the various departments within the Health System.

    Conducts on an annual basis at least one review of the pricing, coding, collections, purchasing and personnel policies and performance of each clinic. These reviews will be completed with the assistance of a specialist with in the Health System.

    Oversees development of annual operating and capital budgets for each clinic.

    Monitors the quality of patient care rendered in the clinics.

    Coordinates continuing education for physicians and non-physician personnel in the clinics.

    Oversees the supervision of the day-to-day operations of the clinics.

    Interacts with other department managers to ensure coordinated efforts.

    Works with administration and managed care department to develop professional relations and contractual arrangements with payers.

    Maintains strictest confidentiality.

    Meets Health System attendance standards.

    Performs additional duties as requested.

    Attends required meetings and participates in committees as required.



    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: Bachelors Degree required, advanced degree in business or health related field preferred.
    Licensure: None required.
    Experience: Minimum of three to five years experience in health care required, preferably in clinic management. Strong background in finance, physician compensation and reimbursement needed.
    Certifications: None required.
    Other: Skills, Knowledge, and Abilities: Strong verbal and written communication skills. Ability to communicate clearly and establish and maintain working relationships with physicians, staff and the public. Ability to organize. Able to meet deadlines. Self motivated. Ability to analyze balance sheets and income statements. Experience in managing accounts receivable. Working knowledge of CLIA, OSHA, NCQA and other accrediting bodies. Working Conditions, Mental and Physical Requirements: Travel.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.




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