We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Assists the physician and office staff with selected duties to include clerical processing, patient preparation, scheduling, lab, x-ray and medical records. As directed, performs patient care activities consistent with the established standards of nursing practice. The incumbent in this position shall carry out his or her responsibilities and integrate into his or her work ethic the Mercy Philosophy of caring for the sick and suffering, respect for human life and the dignity of each person, applying Christian values to all crucial human issues in the area over which he or she has responsibility. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All the duties, responsibilities and qualifications documented in this job description are subject to reasonable accommodation. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees of St. John’s Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.
Escorts patient to the examination room and prepares patient for examination and treatment.
Takes patient history and vital signs.
Cleans and stocks examination rooms including laying out special equipment or supplies to be used during a patient visit.
Orders and maintains supplies of equipment for treatments, including sterilization of equipment.
Assists with lab and x-ray duties.
Maintains patient files, records and other information.
Assists physician in procedures.
Performs administrative duties associated with managed care and referrals.
Assists with scheduling of tests and treatments.
Sends cards or calls patients for notification of test results (mammograms, lab, hemmocult card, Pap smear, missed appointment) in accordance with physician instructions.
Telephones patients to remind them of scheduled visits preceding their appointment and Screens telephone calls, refers to the appropriate area.
Pulls and files charts.
Performs reception and scheduling duties and other clerical duties.
Labels and prepares body fluid and tissue specimens for transport.
Performs waived clinical laboratory testing as defined by CLIA. Maintains competency in the waived testing category.
Actively participates in laboratory quality improvement.
Observes universal precautions consistently, and Wears proper personal protective equipment when appropriate.
Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.
Meets Health System attendance standards.
Performs other duties as directed.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
Education: High School Education or GED. Knowledge of medical practice, care, examination, diagnostic and treatment room procedures. Knowledge of medical equipment, instruments and safety procedures. Knowledge of medical office procedures.
Experience: Must have computer experience and good communication skills.
Certifications: CPR certification within 3 months of hire date. Other: Skills in assisting in a variety of treatments, medications, taking vital signs, maintaining records, recording test results and office procedures. Ability to react calmly and effectively in emergency situations. Must be able to interpret, adapt and apply guidelines and policies. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff and the public.
Must be able to operate multi-line phone, fax and computer.
Medical Assistant Certification (AAMA, AMT, AMCA or NCCT)
One year medical office experience
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.