Mercy Health

  • Practice Manager II

    Requisition ID
    Position Type
    Full Time
  • Overview

    Job Template Header


    We’re a Little Different


    Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.  


    We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.


    At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.


    Directly responsible for the day to day operations of 2+ business units with 6 or fewer physicians. Insures professional and technical operation of clinical unit and that all policies and procedures are followed on a day-to-day basis. Responsible for the overall management of the business units in accordance with Clinic initiatives: Physician satisfaction; Co-Worker Satisfaction; Patient Satisfaction; Quality; and Business Performance. Performs related duties as assigned.

    Responsibilities and Qualifications

    1.1 Directs participation in patient satisfaction and office efficiency surveys.
    1.2 Communicates Press Ganey results with Physicians and staff in a timely manner and takes action to improve upon deficient areas.
    1.3 Incorporates a patient satisfaction presentation/discussion at each co-worker meeting, documents and records in plan.
    1.4 Communicates Mercy Service Program, MAPS program, and other Health System materials to staff in a timely and enthusiastic manner.
    1.5 Department(s) Press Ganey score above 90.0.

    2.1 Resolves employee problems and conflicts.
    2.2 Sets a good example for employees.
    2.3 Provides opportunities for employee empowerment.
    2.4 Encourages and recognizes employees when they display initiative and/or make suggestions.
    2.5 Keeps co-workers informed of changing policies, procedures, and major decisions affecting them.
    2.6 Administers personnel benefits, work schedules, performance evaluations, merit increases, promotions and disciplinary actions in a timely manner.
    2.7 Communicates and provides leadership for the Physicians and staff to develop as a team.
    2.8 This manager never instructs employees to act in a manner contradictory to Clinic or Health System policies or procedures.

    3.1 Keeps physicians informed of changing policies and procedures; i.e. photo ID’s, open enrollment, etc.
    3.2 Creates a positive working environment for physicians.
    3.3 Takes an active role in seeking solutions/answers to physician’s concerns and/or suggestions.
    3.4 Incorporate patient satisfaction meeting at each physician meeting finding low scores and suggestion on how to improve upon these scores.

    4.1 Keeps equipment and facilities in good working order.
    4.2 Demonstrates a reasonable approach on budgetary requests.
    4.3 Controls staffing, scheduling, and expenditures in relation to established standards.
    4.4 Demonstrates a reasonable approach towards budget requests, efficiency, cost effectiveness and appropriate use of resources.
    4.5 Develops and manages capital and operational clinical unit budgets including monthly variance analysis.

    5.1 Attends required meetings and participates in committees as requested.
    5.2 Responsible for input and monthly reporting of procedures, revenue, accounts receivable, accounts payable, payroll, purchasing and delinquent accounts.
    5.3 Oversees repairs and preventive maintenance; directs and approves purchases of operational supplies; researches information, prioritizes and makes recommendations regarding purchase of capital equipment.
    5.3.1 Orders supplies.
    5.4 Provides data for financial and statistical purposes including reviewing invoices and statements.
    5.4.1 Reviews, understands, and acts on clinic financial statements.
    5.5 Develops and manages capital and operational clinical unit budgets.
    5.6 Performs administrative duties associated with managed care, referrals, pre-certifications and other insurance requirements.
    5.7 Enhances professional growth and development through in-service meetings, educational programs and conferences.
    5.8 Has current/updated disaster plan for department and communicates this effectively to co-workers and physicians so they may know what to do in the event of a disaster.
    5.8.1 Maintains compliance with applicable risk management safety programs and review safety and risk management policies and procedures on an annual basis.
    5.9.1 Wears proper personal protective equipment when appropriate.
    5.9.2 Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.
    5.9.3 Meets Health System attendance standards.
    5.9.4 Performs other duties as assigned. (See attached example)
    5.9.5 Observes universal precautions consistently.
    5.10 Maintains patient medical records.
    5.11 Assists with lab and x-ray duties.
    5.12 Enters charge and payment information.
    5.13 Codes charges with CPT and ICD-9 codes.
    5.14 Exhibits knowledge of legal responsibilities and complies with federal/state regulations.
    5.14.1 Assures compliance with NCQA, OSHA, CLIA, and/or other accrediting agencies, infection control, hazardous material and quality assurance standards.
    5.14.2 Understands HIPAA and the regulations accompanying it. Ensures all staff is in compliance with HIPAA.
    5.15 Makes appropriate decisions regarding the hiring of new employees, performance evaluations, disciplinary issues, etc.
    5.15.1 Evaluates need for new or replacement personnel; provides justifications and interviews prospective employees.
    5.15.2 Administers personnel benefits, work schedules, performance evaluations, merit increases, promotions and disciplinary actions.
    5.15.3 Completes evaluations thoroughly and on time.
    5.16 Establishes procedures for security of documents, equipment, etc.
    5.16.1 Keeps equipment and facilities in good working order.


    Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


    Education: Education necessary to communicate effectively in written and verbal form. Knowledge of office management and human resource management practices. Knowledge of health care administration principles, CPT and ICD-9 codes. Computer literate.
    Licensure: None.
    Experience: Requires two to three years experience in a medical clinic setting, or other acceptable management experience.
    Certifications: None.
    Other: Skills, Knowledge, and Abilities: Ability to exercise initiative, problem-solving, decision-making and to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to read, understand and follow written and oral instruction. Must be able to remain calm and react effectively during emergency situations. Must be able to communicate clearly and establish and maintain effective working relationships with physicians, patients, staff and the public. Ability to establish priorities and coordinate work activities. Equipment Used: Must be able to operate multi-line phone, fax, computer and copier.
    Preferred Education: College degree preferred.


    We’ll Support You at Work and Home


    Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed.  We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!


    What Makes a Good Match for Mercy


    Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


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